#: 11241 S15/Hot Topics
    28-Jun-91  16:24:59
Sb: #11217-MM/1 delivery
Fm: Paul K. Ward 73477,2004
To: Bill Dickhaus 70325,523 (X)

Bill,

One thing we have begun to implement is a voice contact with each customer
before shipping. It seems as though what people order and what we send are
accurate, but what people actually NEED is different, and we are learning the
questions to ask, e.g., what monitor are you using?

Best,

Paul

IMS