#: 11252 S15/Hot Topics
    29-Jun-91  12:29:34
Sb: #11237-#MM/1 delivery
Fm: Jim Peasley 72726,1153
To: Paul K. Ward 73477,2004 (X)

Paul;

 > I hope our mistakes are not viewed by you as a slight. 
 > 
 > Now that we are through the major hump, we'll be very informative 
 > because now we have the TIME to be up here and elsewhere!

  By the same token, I would hope that my comments about information (lack of
and mis-) were not construed as 'casting aspersions'.  My intent was to veice
my frustrations about being 'in the dark' for so long and to hopefully clear
up some of the mis-information that's been spread about.

  Case in point:

  In the 1/7/91 kit announcement it was mentioned that the MM/1 has been
shipping to industrial users and developers since April, 1990.  At the end,
there is an invitation to place orders for FEBRUARY delivery.

  In the update file after the Rainbowfest:

IMS announces widespread shipping of MM/1 computers.
Currently, dozens of computers have been shipped...
The pace of shipping is now brisk. This week has seen the shipping of dozens...

  I could go on, but I think younsee my point.  In a dynamic situation, info
must be updated on a regular basis when you're dealing with customers.

  I can appreciate your busy schedule and coping with unforseen events as I'm
in the same situption.  My customers, while they might not like the delivery
schedule we've worked out, understand delays that are beyond my control, and
are quite understanding when they happen -- but ONLY when I inform them that a
situation has occurred!  Communication, therefore, has become a major part of
my job description.

  I apologize for putting you on the spot like this, but it looks as though
my note DID trigger the info we've all been looking for.

 ...Jim

p.s. Why don'tcha replace that crashed PC on your desk with a REAL computer?
     


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