#: 17433 S12/OS9/68000 (OSK)
    25-Jan-93  18:59:43
Sb: #17407-#QUANTUM
Fm: Bob van der Poel 76510,2203
To: Jay Truesdale [JBM] 71174,3442 (X)

Jay (and interested lurkers),

Thanks for the Quantum numbers. Unfortunately, they no longer support the
800-367-1984 number. They have another 800 number (624-5545) but they do no
customer support from it. To get assistance you can call 900-740-4433. This
costs $5.00 PER call. Or you can call them "free" at 408-944-0410.

I called them earlier today and they agreed to replace my drive under warnt.
However, I didn't have the serial number...so I asked if I could just send that
to them in the MAIL and they could MAIL me the RMA number. The fellow at the
other end just didn't know what to do with a crazy request like that, it
suggested I could fax it. Guess I'll spend some more grocery money on another
call.

BTW, Maxtor have a very good customer support service and excellent return
policy...they send out the new drive and when you get it, then you return the
defective one. Guess which drive I'd buy today? Mind you, Quantum do seem to be
a bit quieter and a tad faster...

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