#: 16581 S12/OS9/68000 (OSK)
    30-Sep-92  17:40:48
Sb: #16520-Manuals
Fm: Jim Sutemeier 70673,1754
To: Paul K. Ward 73477,2004

What does "(E.g, the profit margin on)" mean, Paul??

If you promised Glen the Manuals with his purchase, then you have a legal and
moral obligation to provide them to him NOW, not 6 months or so from now when
you get the manuals written.

WEven if your purchase of the manuals from MW cost you $150+, and you loose
EVERY DIME you make off of Glen, you MUST provide him with the manuals YOU
promised him.

If not, he has every right to 1)demand a refund from IMS for the full purchase
price, or 2)to file suit against IMS for a broken contract.

Cut the cr** and get him his manuals!!

jim