#: 16605 S12/OS9/68000 (OSK)
    02-Oct-92  19:22:43
Sb: #16597-#MW Prof. OSK Manuals
Fm: Ed Gresick 76576,3312
To: Bill Dickhaus 70325,523 (X)


 Bill,

 Aren't you being a little rough on MW?  I'm not defending their position
 necessarily, (I have many beefs) but it is important to understand how they
 work.

 MW's primary customers are OEMs.  They have set-up a few dealers (I'm one)
 and they will, reluctantly, deal with the end user.  Because of the wide
 variety of hardware and the market base each OEM targets, MW believes the
 OEM knows his hardware and market better than they do.  Therefore, they
 leave it to the OEM to decide what modules and documentation his customers
 will require and to provide primary support.  The per copy license fee is
 negotiated accordingly.

 Apparantly, your OEM decided he needed only a limited number of copies of
 the documentation for his market.  From the queries I've received, he
 apparantly erred on the low side.  He is either unwilling or unable (because
 of the terms of his contract) to order additional manuals.

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