BJ>
MSGID: 1:106/2000.0 32bc82d0
BJ>
CHRS: IBMPC 2
BJ>Hayes Support wrote in a message to Bob Juge:
BJ>BJ>Hayes Support wrote in a message to All:
BJ>BJ> HS>               HAYES 56K MODEMS TO HIT THE WEEK OF MARCH 24
BJ>BJ> HS>            --------------------------------------------------      
BJ>BJ> HS>    Hayes High-Quality Modems Based on K56Flex Technology           
BJ>BJ> HS>              From Lucent and Rockwell
BJ>BJ> HS>         Atlanta, GA, March 11 1997 - Hayes? 56K modems for desktop
BJ>BJ> HS> and laptop computers, based on high-performance K56Flex technology
BJ>BJ> HS> are set to hit the consumer retail shelves the week of March 24.
BJ>BJ>Errr, uh - Rockwell announced a 1-2 week delay yesterday in shipping 
their
BJ>BJ>56K chipsets due to problems under "certain network conditions".
BJ>BJ>Motorola, who has already shipped, promised to exchange any current 
modems
BJ>BJ>for ones with the improved chipset, and announced publically that they
BJ>BJ>expected to begin shipping again in "as soon as two weeks".
BJ> HS>    The issue you are referring to is nothing that would cause any
BJ> HS> of our customers any problems, and we have done some very extensive
BJ> HS> testing on this.  Of course we will provide any upgrades, etc. that
BJ> HS> may come out to our customers as needed.
BJ>Not being argumentative, but aren't you using the same Rockwell K56 
chipsets as
BJ>Motorola?  If so, how could a problem that stopped them (and Rockwell) 
rom
BJ>shipping _not_ affect you as well?  And, if Rockwell has delayed shipment 
of
BJ>K56 chipsets, where are you going to get the parts for production for the
BJ>above-announced March 24 in-store rollout????
Bob,
    I have no idea what's going on with Motorola, their press release was
kind of vague.  As far as I know this is the first time Motorola has used
Rockwell.  We've used their chips in a number of our products for a long
time, we're quite adept at working around problems, tweaking and fine
tuning their chips.  We haven't seen any significant problems in our
testing so far, Rockwell is providing us with chips, and we plan to ship on
schedule.
    We will be keeping an eye on the issue.  All of our 56K units will have
flashroms, so if a problem does turn up, we'll make a fix available for
download.  This shouldn't be a big deal.  In fact, as various 56K hosts get
out there from different vendors, and including chipsets from both Lucent
and Rockwell, I wouldn't be surprised to see a number of flash code
releases over the coming months as everyone works to maximize both
performance and compatibility.  I suspect these type of upgrades are just
simply going to be a fact of life with 56K products from all vendors for
the foreseeable future, and that's why everything is going out the door with
flashroms.
Michael -- Hayes Online Services
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