On Fri May-18-2012 05:38, Roy Witt (1:387/22) wrote to Roger Nelson:

 RW> 18 May 12 08:15, Roger Nelson wrote to Roy Witt:

 RW>> Whale! Yesterday I was offered an 'upgrade' to include TV and/or a
 RW>> phone, but I declined.

 RN> I find the phone worthwhile because I can call out of country at no
 RN> extra cost; something I can't do with my cell.

 RW> When I told them I had two Magic Jack lines over there DSL service,
 RW> they didn't balk. Just an, 'Ok'...at $19.95/yr each, what else
 RW> could they say. 

AT&T will end up buying Magic Jack.

 RN> I have a friend or two in Canada and one of them is in Whitehorse,
 RN> YT.  I've known him, although we've not met, since 1984.

 RW> I recall you mentioning that before.

I don't.  (-:0  I mailed a disc to my friend up there and the Post Office
person who served me told me to put Canada at the end of his address,
unless I wanted that disc to end up in the Yucatan peninsula (DUMB!).  (-:

 RW>> When I finished bitching about the slow speed that I was paying for
 RW>> and the fact that I've been a customer for the last 5 years, they
 RW>> offered me an upgrade to 6Mb/s for less than I was paying for, as
 RW>> it turned out, 1.5Mb/s...

 RN> ROTFL!  They do have a directive, it seems, to keep their reliable
 RN> customers and that's good business.

 RW> 8^) While I was on the phone with Customer Service, I also
 RW> mentioned the $10 discrepency in billing and when the gal finished
 RW> with my DSL service change, she transferred me to 'billing', and
 RW> they fixed that problem too. 

When I got U-verse a couple of years ago this April, my first bill was
$549.  I called them the next morning and asked if they had lost their
minds.  That was fixed right away and my first bill was $163 (a promotional
charge good for 6 months), which is what they promised me before the switch
over.

 RW> I'm glad I keep records or I'd be paying still more for their
 RW> book-keeping errors...

I always look at my bill first and then I pay it.  The last pay period, I
was charged $15 for "Support +" (which isn't worth a cent), so I
called and had that removed from my bill before I paid it because I never
ordered it!  I know more than those guys do.

 RW>> It wasn't much of a hassle, but took about 50 minutes to
 RW>> accomplish.

 RN> Sounds just like them.  Whomever(tm) you were speaking to obviously
 RN> had to get permission from a higher-up.

 RW> She did go off-line for a few minutes while she checked on this. 

To verify and get permission from a higher up if she wants to keep her job.

 RW>> Speedtests today indicate 4.4Mb/s, a bit slower than 6Mb/s, but I'm
 RW>> happy with the results.

 RN> Still not too shabby.

 RW> But still not what I'm paying for.

Check you D/Ls at the M$ site and I think you'll find they are what you're
paying for.  I already know that you know that D/L speeds vary wildy from
site to site.


Regards,

Roger 
--- timEd/386 1.10.y2k+