BC>
MSGID: 1:202/731 3327db71
BC>
TID: GE 1.11+
BC>Yo! Hayes:
BC>Friday March 07 1997 11:09, Hayes Support wrote to Bill Cheek:
BC>I have tried, including this morning, (before turning the modem OFF/ON), 
o
BC>just send a fresh init string to the modem from the BBS/Mailer package.  
That
BC>never works, either.  Turning the modem OFF and back ON seems to be the 
only
BC>fix, and therefore, the problem appears to be confined to the modem.
BC>But for two of them to be affected?  Both were upgraded recently as 
evidenced
BC>by AT-I3:
BC>04-00938-542Z 12548 PASS
BC>04-00939-542Z 12548 PASS
BC>05BA 16683 PASS
BC>05 AD 13625 PASS
BC>OK
BC>And the recent upgrades were inspired by this continuing problem, which 
existed
BC>before the upgrade.
BC>Concluding this missive and reiterating history, the OFF/ON fix definitely
BC>cures the problem for periods of time anywhere from many hours to a week 
r
BC>even longer.  The failure mode always returns, though....and again, as 
always,
BC>the sure-fired fix is to turn it OFF and back ON without doing anything 
else.
BC>Since both modems have been tried now, is there any chance it could be the
BC>power supply module?  I have not swapped it out yet.  Could it 
ccasionally
BC>send a spike or a transient that would have the effect of putting the 
odem
BC>into that weird failure-to-connect mode?
BC>Bill Cheek | Internet: bcheek@san.rr.com | Compu$erve: 74107,1176
BC>Windows 95 Juggernaut Team | Microsoft MVP
Bill,
   Given this new information I would tend to agree with you that this
may be power related.  I once stayed in a location where the modem would
either drop my connection or become non-responsive whenever the window
air conditioner cut on, due to either a brown out or power surge. The
fix was to turn the modem off and then back on.  Is something like this
possible in your location? Do you have the modem connected through a UPS
or directly to the wall power outlet?   When you get the other modem
back and if the problem remains we can pretty much rule out the modem
itself as the problem and replacing the power adapter would be the next
recourse.
Michael -- Hayes Online Services
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