Yo! Hayes:
Wednesday March 05 1997 10:59, Hayes Support wrote to Bill Cheek:
 BC>> Hey, I have this continuing problem with an Optima 288.  You guys sent
 BC>> me a chip upgrade a few months ago, but it did nothing to resolve the
 BC>> problem. Here, let me describe it again:
 BC>> With no discernible pattern of regularity, the modem eventually goes
 BC>> into a mode where it cannot connect with other modems it dials.  There
 BC>> are lots and lots of negotiations followed by silence until the 
ventual
 BC>> disconnect.  There seems to be less or no problem associated with
 BC>> inbound calls; just outbound, or at least it's noticeable with
 BC>> outbounders.
 BC>> The fix is to turn the modem OFF....and after a few seconds, back on.
 BC>> Then it works fine for an indeterminant period thereafter.
 BC>> I have another Optima 288 that NEVER exhibits this problem.  Any 
lief?
 HS>     What you are describing here really sounds like a hardware problem
 HS> with the modem itself.  I'd really need to see an ATi3 or AT-i3 to
 HS> ID the version of the modem,
Drats - that's the one. I keep forgetting the "-"I3. Just I3 returns an 
ror.
ati3
ERROR
at-i3
04-00938-542Z 12548 PASS
04-00939-542Z 12548 PASS
05BA 16683 PASS
05 AD 13625 PASS
OK
 HS> but since turning the modem off and back on makes the modem work for
 HS> awhile, you might try using &D3 in the modem init string instead of
 HS> the current '&Dn' setting you are using. This instructs the modem to
 HS> undergo a hard reset on every DTR on to off transition (almost like
 HS> turning the modem off and back on again after every call).
I've had &D3 in the init string ever since ampersands were first invented.
No, that obviously doesn't do any long term good where this issue is 
concerned.
 HS> If that doesn't help, and since another identical modem never
 HS> exhibits the problem, I'd say it would be a good idea to have the
 HS> modem come in to the service center for repair/replacement.
Ouch.  My compliment of spares is a trifle on the sparse side.......
 HS> or you may send a message to support@os.hayes.com
Okay, I sent an e-mail with all the details you specified.  I don't know if 
the sucker is still under warranty, though.  Maybe they will know.......
 HS> If you have any questions, please do not hesitate to ask.
Well, more of a comment than a question......but I am reluctant to spend any 
more money on modems with my latest gratifying experience under my belt.  You 
see, I am not connected direct to the Internet with a service that's better 
than T1 on the downlink and almost as good on the upswing.  No modem 
nvolved.
Well......make it a "cable modem" running at ethernet speeds over the local 
Cable TV lines.  Wow!  Makes modems look like horses and buggies on the 
dragstrip.  No shit!
Not to brag though....rather to elucidate the wave of the future where 
between cable modems, ATM, and/or ADSL, there really won't be a place for 
modems.  So I hate to spend any money on either upgrades or repairs....if you 
catch my drift.
Bill Cheek | Internet: bcheek@san.rr.com | Compu$erve: 74107,1176
Windows 95 Juggernaut Team | Microsoft MVP
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