BC>
MSGID: 1:202/731 331bfcec
BC>
TID: GE 1.11+
BC>Yo! Hayes Support:
BC>Hey, I have this continuing problem with an Optima 288.  You guys sent me 

BC>chip upgrade a few months ago, but it did nothing to resolve the problem. 
Here,
BC>let me describe it again:
BC>With no discernible pattern of regularity, the modem eventually goes into 

BC>mode where it cannot connect with other modems it dials.  There are lots 
and
BC>lots of negotiations followed by silence until the eventual disconnect.  
There
BC>seems to be less or no problem associated with inbound calls; just 
outbound, or
BC>at least it's noticeable with outbounders.
BC>The fix is to turn the modem OFF....and after a few seconds, back on.  
Then it
BC>works fine for an indeterminant period thereafter.
BC>Info on the modem is as follows:
BC>ati4
BC>a116843C084E7702F080000D
BC>bC60047000
BC>r100111115131600C7
BC>r30001111FF1000000
BC>I have another Optima 288 that NEVER exhibits this problem.  Any relief?
Bill,
    What you are describing here really sounds like a hardware problem
with the modem itself.  I'd really need to see an ATi3 or AT-i3 to
ID the version of the modem, but since turning the modem off and back on
makes the modem work for awhile, you might try using &D3 in the
modem init string instead of the current '&Dn' setting you are using.
This instructs the modem to undergo a hard reset on every DTR on to off
transition (almost like turning the modem off and back on again after
every call).  If that doesn't help, and since another identical modem
never exhibits the problem, I'd say it would be a good idea to have the
modem come in to the service center for repair/replacement.
In order for the product to be serviced, you will first need to obtain an
RA number. If your product is still under warranty, we can issue an RA 
nline.
If it is not under warranty, you'll need to contact customer service at
770-441-1617 Mon-Fri 8Am-6Pm Eastern time.
To obtain a return authorization (RA) number for your product, you may 
connect to the following
URL on our web page and fill out the online form:
http://www.hayes.com/hayesrma.htm
or you may send a message to support@os.hayes.com with the following
information:
 1) Your full name
 2) Full shipping address
 3) Daytime voice phone number
 4) Exact model of Hayes product
 5) Product serial number
 6) Brief summary of problem with product
Again, please note we will only be able to process repairs covered under
warranty online.  If your unit is not under warranty, you'll need to
contact customer service at 770-441-1617.
You will receive a message with your return authorization
number and further instructions usually within one business day.  If you
have any questions, please do not hesitate to ask.
Michael -- Hayes Online Services
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