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echo: aust_modem
to: Shane Moylan
from: Ian Smith
date: 1996-09-10 08:48:32
subject: Dropping out

SM> Has anyone had trouble with modems dropping out while they
 SM> are on the same line as one of those Telstra touch tone
 SM> phone things, 200r I think it is but, anyhow anyone had
 SM> that trouble ?

Yes, hundreds of people have.  It's not so common nowadays, as most of the
'bad' phones are probably out of commission by now.  The early ones with
those dinky 'bubble' buttons were the worst, though some of the earlier
raised rubber button ones are crook, too.

You should be able to take the phone to your Telstra business office and
get a free replacement (if that _is_ your problem, and it's a rented
phone); I had two replaced that way, no further questions asked.  If it
works better with it disconnected, that's fair enough evidence that it's
the phone that's crook.

Generally speaking, it's best to run modems with nothing else connected to
the line at all.  You might be able to get a 'mode 3' connector for your
modem, which switches the phone out of circuit as soon as the modem picks
up the line; mine has that built in, but most cheaper modems don't.  What's
yours?

Ian

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