Kurt wrote --

> Now, people send an email and assume the clock is ticking as soon as they
> hit send, and they have their own expectation of how long it should take.

   A lot of times I prefer to text someone with a quick msg.  
   I always think whomever I am calling is busy doing any number of
things and interrupting them.  With a text they can glance at it and see
if something that needs their immediate attention or can wait till later.
  Joe