To: NorList 
From: David Masters 
Reply-To: teroknor{at}yahoogroups.com

I could go into a long rant here, but I won't.

Suffice to say that there's customer & tech support out there that
works (and quickly), and then there's support that doesn't.

LucasArts and Sierra OnLine, for instance, have excellent technical
support... if you question can't be answered by their site (rare in the
case of LucasArts),
they'll get back to you within two days, and they'll be polite and helpful.
Small software companies seem to have good support as well... Alcoda
Software (http://www.dcalcoda.com/), makers of the excellent spell checker
"Spell Magic" are right on the ball.


Then there's the others... I spent over an hour on the phone today with
Hewlett-Packard, and ended up getting almost nowhere. Through five
operators - and their new "voice activated" service sucks big
time - until I finally got the
right place... they gave me a case number, took my credit card number (since the
printer in question - a DeskJet 2000C - was way out of warranty), transferred me
to another tech and then disconnected. When I called back - and finally got
the friggin' voice recognition system to work - I got transferred through
several different operators... none of which seemed to recognize the case
number I had just gotten.

Finally got to a tech in the right department, and discovered that the only
way to fix this bitch was to send it in for repairs... not even remotely
worth it.

So there's tech support, and there's tech support... .
.
David Masters -- dmasters{at}jlc.net
.  http://roundhouse.8m.com/index.html    http://foundry.4mg.com/index.html
.  http://foundry.4mg.com/myth/index.html http://tnhp.tvheaven.com/index.html

... Bury My Heart At Wounded Knee



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