-=> Quoting Hayes Support to Bill Dawson <=-
Mike, is it?
 BD>Let's back out out of Blue Wave for a moment to issue the ATi3,
 BD>shall we?  All right, that's done & it says:
 
 BD>04-00971-720 34AC
 HS> That's the latest firmware version of that modem, and it's proven to
 HS> be very solid with connectivity and stable connections.
 
 BD> And although it's true that multiple CRC's aren't the "fault" of a
 BD> modem, it is a fact that when you must re-dial frequently to connect
 BD> you do have some modem problem.
 HS> Yes, the CRC errors generally indicate a problem on the system, after
 HS> the data is already passed the modem, but could also be due to 'noise'
 HS> on the line which can send the modem into long retrains.  If you are
 HS> having problems making the initial connection, this is usually
 HS> related to conditions on the phone line, especially if you are seeing
 HS> problems more often when connecting to particular systems more so than
 HS> with others.
There never is any fading, noise, scratchiness, or interference heard 
when connected by voice on that same line..
 HS> This really doesn't appear to be a modem problem, but it is not
 HS> inconceivable that the modem could be defective.  I still wouldn't
 HS> consider returning it for repair unless the problems could be
 HS> duplicated on other systems and at other locations, using other
 HS> software. 
It is always possible that the local phone company has degraded the 
service recently.  Transfer speeds *are* down somewhat from August 
when connected to several local BBS's at which there has been no re-
dial or CRC problem.  I checked to see if connecting in the house via 
another (internal) extension might help.  What I haven't tried is un-
plugging the several instruments that are scattered around the house 
on that same line to see if one has gone bad unbeknownst & is causing 
these faults..
 BD> At this point, neither I nor QMPro are using anything other than
 BD> the default ("ATZ"?) to wake up the modem.. BUT it does seem that
 BD> part of the trouble is the software.  ...
 HS> Also, ATZ will reset the modem and configure the modem with the
 HS> settings stored in profile 0 of the modem's NRAM, so we don't know what
 HS> exactly ATZ is  doing unless we know what, if anything has been stored
 HS> in  the modem.  If you want something very basic to initialize 
 HS> the modem, you might want to use AT&F&C1&D2 to wake it up.
 HS> Michael -- Hayes Online Services
I will certainly give that a try.  Meanwhile, due to having to call 
long distance and finding Fido is as fast or faster, I left a note 
last night on the Hayes Support BBS that I prefer to use this route 
over calling there, especially if it's essentially the same folks in 
each case who will answer..
Although I still wonder where the very first query that I uploaded 
there disappeared to..
Maybe a second line would be worthwhile.. Craig Ford suggested adding 
a "Q6%C0" for calling those BBS's I have trouble with.  I have the 
slightly more detailed manual from the Accura 14.4, didn't find that 
one in there, but there was an S Register setting for bad lines in 
there somewhere.
- - - - - - - - - - - - - -> Bill <- - - - - - - - - - - - -
... Frogs are smart ... they EAT what bugs them.
___ Blue Wave/386 v2.21
--- Maximus/2 3.01
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