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echo: suprafax
to: ALVIN BRINSON
from: DAVID HAYS
date: 1996-08-15 11:27:00
subject: Changes Supra Rom 1.1440-017

* In a message originally to Warren Zatwarniski, Alvin Brinson said:
AB>I honestly have come to believe that there are some 288i v.34
AB>flash ROM
AB>capable models that cannot be upgraded to 33.6, and Supra has
AB>chosen not to
AB>admit this.
You seem to be just a little behind on your information it seems.  Supra has 
stated both here, through thier voice support lines and in the info available
on the web site that only the V34 supras with the newest data pump can be 
upgraded to 33.6 with a ROM upgrade.  The modems will take the new flash ROM 
but physically can't handle the increased throughput. 
AB>Therefore, with no reply from supra with any ideas what
AB>causes this, I can
AB>see no other answer than that some Supra modems, even if they
AB>*DO* have flash
AB>ROM capability, and even if they *DO* take the flash, just
AB>cannot be upgraded
AB>to 33600. I just wish supra would be brave enough to ADMIT
AB>that.
Supra has been clear with the information and it is readily available from a 
number of sources.  I know that we tend to get impatient when we have to wait
over a week for a reply to e'mail, but the support folks at Supra have 8 hour
a day jobs and can't necessarily get to every e'mail as promptly as you would
your personal correspondence.
You will have to upgrade your modem to the new data pump to get the 33.6 
capability.  That is what I did.
Dave
--- GEcho/32 1.20/Pro
---------------
* Origin: The Focal Point - University Place, WA (206) 564-9044 (1:138/236)

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