18 May 12 08:15, Roger Nelson wrote to Roy Witt:

 RW>> Whale! Yesterday I was offered an 'upgrade' to include TV and/or a
 RW>> phone, but I declined.

 RN> I find the phone worthwhile because I can call out of country at no
 RN> extra cost; something I can't do with my cell.

When I told them I had two Magic Jack lines over there DSL service, they
didn't balk. Just an, 'Ok'...at $19.95/yr each, what else could they say.

 RN> I have a friend or two in Canada and one of them is in Whitehorse,
 RN> YT.  I've known him, although we've not met, since 1984.

I recall you mentioning that before.

 RW>> When I finished bitching about the slow speed that I was paying for
 RW>> and the fact that I've been a customer for the last 5 years, they
 RW>> offered me an upgrade to 6Mb/s for less than I was paying for, as
 RW>> it turned out, 1.5Mb/s...

 RN> ROTFL!  They do have a directive, it seems, to keep their reliable
 RN> customers and that's good business.

8^) While I was on the phone with Customer Service, I also mentioned the
$10 discrepency in billing and when the gal finished with my DSL service
change, she transferred me to 'billing', and they fixed that problem too.

I'm glad I keep records or I'd be paying still more for their
book-keeping errors...

 RW>> It wasn't much of a hassle, but took about 50 minutes to
 RW>> accomplish.

 RN> Sounds just like them.  Whomever(tm) you were speaking to obviously
 RN> had to get permission from a higher-up.

She did go off-line for a few minutes while she checked on this.

 RW>> Speedtests today indicate 4.4Mb/s, a bit slower than 6Mb/s, but I'm
 RW>> happy with the results.

 RN> Still not too shabby.

But still not what I'm paying for.


                R\%/itt



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