18 May 12 07:15, TOM WALKER wrote to ROY WITT:


 RW>> Whale! Yesterday I was offered an 'upgrade' to include TV and/or a
 RW>> phone, but I declined.

 RW>> When I finished bitching about the slow speed that I was paying for
 RW>> and the fact that I've been a customer for the last 5 years, they
 RW>> offered me an upgrade to 6Mb/s for less than I was paying for, as it
 RW>> turned out, 1.5Mb/s...

 RW>> It wasn't much of a hassle, but took about 50 minutes to accomplish.

 RW>> Speedtests today indicate 4.4Mb/s, a bit slower than 6Mb/s, but I'm
 RW>> happy with the results.

 TW> That wasn't one of therir Teaser specials thatin 6 months the price
 TW> jumps up is it??

Of course it is. The teaser runs out in 12months though, instead of 6.

 TW> And becasue of varing conditions the States speed is normaly an "UP
 TW> To" speed and not the guranteed speed al the time.

I know, but if you offer something for sale, you should make every attempt
to make it as offered. See, I'm paying for something offered at 6mbps, but
even at 4.4mbps I'm not getting what I'm paying for, in my book.

That reminds me of the Mudstain Cobra, offered for sale with 375hp, but
only produced 360hp...if one pays for 375hp and only get 360hp, you're
paying for something as advertised, but you didn't get. Ford dropped that
car from the market until such time as they could make it produce 375hp.

Nobody bitches about AT&T because they know they'll never get what AT&T
says they'll do.

 TW> And if you were getting more and it droped there was a change of
 TW> "Condition somewhere" BUT AT&T being AT&T and
following their SCREW
 TW> the Customer polict I see nothing wrong.

Which is why they're lowest on the totem pole as IP providers with low
numbers of customers to prove it.

 TW> Incidnetly Pac Bell here was gobbled up by the company before it
 TW> became AT&T there and our Servide want to Hell.

I remember that. I also remember AT&T digging a ditch on my street in
Mira Mesa to install fiber-optic cable. The cable was actually dropped
into the ditch, but never hooked up until PacBell came along and did so.

 TW> OF course that is what they were fasmous for according to a Retired
 TW> Pac Bell friend.

Yeup...

                R\%/itt




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