LC> Yes, that is one of the methods we use if we happen to be side by side 
 LC> with the customer, but since we deal face to face with 
 LC> less than one in  a hundred of our customers, that is 
 LC> rarely an option.  We do, of course, say "try this 
 LC> address and compare it with this address" but I'm sure most of them 
don't 
 LC> take the time to do so.  We've actually seen maybe half 
 LC> a dozen of our 1469 customers - our business is 
 LC> conducted by phone, fax, modem, and mail.  As a matter 
 LC> of fact, only about a quarter of our customers are even 
 LC> in the same Province, and maybe 15% are a local phone 
 LC> call away.  That's why a home office works so well - 
 LC> when the customer is in Nova Scotia, (s)he doesn't know 
What an interesting world we live in!  The company I work for is starting to 
get schools from other countries online.  I was recently chatting with a 
teacher in Australia with no time lag on the system.  The Internet is 
certainly a powerful tool.
In our office, we tend to send email rather than walking down the corridor.  
This ensures the instructions are clear and we have a copy in our email 
system to followup.
How do you make customers aware of your service?
Garland Coulson
http://www.topkids.com
E-mail:  garland_coulson@topkids.com  
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