Date: Fri, 30 Sep 2016 18:51:37 -0400
From: MICHAEL PURDY
To: TOM LEBENS
Subject: Re: POP3 Login Problem
Newsgroups: win.server.program
Message-ID: 
References:  
X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
Lines: 201

Tom

Historically the only time something similar popped up was around the time 
[Enable Case Sensitive User Passwords] was introduced.

  wcconfig - System Security - Enable Case Sensitive User Passwords

The issue surrounded the mechanism for setting / changing user passwords
versus actually checking them.

Even if you have not enabled case sensitive passwords I would check to see
whether entering the POP3 password in ALL Uppercase helps (if you have not
tried this yet)

Mike




On 9/30/2016 12:18 PM, TOM LEBENS wrote to HECTOR SANTOS:

-> Here's the latest:
-> 
-> I created a new account (using wcLogin, and the sysop user menu). The new
-> account logs in fine with POP3 and SMTP. I cannot log in with the new
-> account using the web -- says it's a bad password.
-> 
-> If I change the password on the new account. I CAN log in through the web,
-> and SMTP, but POP3 says it's a bad password.
-> 
-> So, I deleted the new account, and created it again. Again, it works with
-> POP3 and SMTP, and not the web. 
-> 
-> I renamed the old account, and renamed the new account to my name under the
-> old account. I am not getting email through POP3 and sending through SMTP.
-> 
-> The old account still has three days with of old email in it, so I have not
-> lost the email, which is good. The old account allows me to log in through
-> web and SMTP (and send email), but I cannot connect POP3 (I get that error
-> indicating a bad login).
-> 
-> I can only guess as to what might be causing this problem, but it is
-> repeatable.
-> 
-> (Of note: NONE of my user accounts can log in via web unless their
-> passwords are changed. I am afraid to change the passwords, as that appears
-> to break POP3, with the only work-around I have found being to create a new
-> account -- but that breaks web again.)
-> 
-> Let me know if there is any additional information I can provide, but at
-> least it appears that I can reliably replicate the problem. Unfortunately,
-> my server is not really functional until I can figure out the root cause.
-> 
-> Oh, one other thing of note, and I don't know that it is related: when I
-> run AUP, it breaks wcReports. I get an error that wcvr.dll is not found.
-> But, it is there in the c:\wc5 directory. When I back wcReports to the
-> prior version from the backup directory, it works again.
-> 
-> On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:
-> 
-> -> I worked on this again last night. As a test, I created a new account
with
-> -> the same credentials. With that new account, I was able to access via the
-> -> web, and SMTP, but was not able to access via POP3. All of the old
accounts
-> -> seem to work fine. I am afraid to change passwords on the old accounts,
-> -> though, as that seems to have been what triggered the problem. 
-> -> 
-> -> On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:
-> -> 
-> -> -> I have also tested this behavior from a different client machine,
-> running a
-> -> -> different version of Outlook (not just a different copy, one is
Outlook
-> -> -> 2010 and the other is Outlook 2013, I believe). The result is
identical.
-> -> -> 
-> -> -> On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:
-> -> -> 
-> -> -> -> I should mention that I also tried changing the
password (to a
simple
-> -> -> -> dictionary word), and got the same result.
-> -> -> -> 
-> -> -> -> Here are the screen shots from my email configuration:
-> -> -> -> 
-> -> -> ->
http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/
-> -> -> -> 
-> -> -> -> As you can see, I have "Use same settings as
my incoming mail
-> sever" set.
-> -> -> -> 
-> -> -> -> I have also including a screen shot showing the result of the
test of
-> -> these
-> -> -> -> settings, and showing that the SMTP test is passed, but the
POP3 test
-> -> fails.
-> -> -> -> 
-> -> -> -> Thanks for taking a look at this. I have been
working on trying to
-> solve
-> -> -> -> this for a day now, and have made no headway.
-> -> -> -> 
-> -> -> -> 
-> -> -> -> On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:
-> -> -> -> 
-> -> -> -> -> I the email client literally uses the exact
same password field
-> -> for POP3
-> -> -> -> -> and SMTP. SMTP works. POP3 does not. I have
copied the password
-> -> from my
-> -> -> -> -> password manager, I have manually typed the
password, I have
tried
-> -> -> creating
-> -> -> -> -> the account from scratch. I get exactly the
same result each
time.
-> -> -> -> -> 
-> -> -> -> -> On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to
TOM LEBENS:
-> -> -> -> -> 
-> -> -> -> -> -> Hi Tom,
-> -> -> -> -> -> 
-> -> -> -> -> -> The error number 20000005 shown:
-> -> -> -> -> -> 
-> -> -> -> -> ->    09:26:16 S: -ERR User tom lebens
cannot log in,
-> authorization 
-> -> -> -> -> -> failed (ERR: 20000005)
-> -> -> -> -> -> 
-> -> -> -> -> -> means INCORRECT PASSWORD.   Thats want
it means.  Check the
-> -> password 
-> -> -> -> -> -> setting for your POP3 Mail client.
-> -> -> -> -> -> 
-> -> -> -> -> -> -- 
-> -> -> -> -> -> Hector, Engineering & Technical Support
-> -> -> -> -> -> Santronics Software, Inc.
-> -> -> -> -> -> http://www.santronics.com (sales)
-> -> -> -> -> -> http://www.winserver.com (support)
-> -> -> -> -> -> http://www.winserver.com/AupInfo
(Online AUP Help)
-> -> -> -> -> -> Office: 305-248-3204
-> -> -> -> -> -> 
-> -> -> -> -> -> On 9/28/2016 6:53 PM, TOM LEBENS wrote:
-> -> -> -> -> -> > I have an account (my own) that
will not log in POP3. It
-> -> works fine
-> -> -> -> -> through
-> -> -> -> -> -> > the web interface, and can even
send email through the SMTP
-> -> server
-> -> -> -> using
-> -> -> -> -> -> > Outlook and the identical
credentials (literally, i.e.,
SMTP
-> -> is set
-> -> -> -> to use
-> -> -> -> -> -> > the POP3 login credential). But,
attempts to log in through
-> -> POP3 are
-> -> -> -> -> -> > rejected. All other POP3 users are
able to log in
(including
-> -> other
-> -> -> -> -> accounts
-> -> -> -> -> -> > in the same copy of Outlook on the
same client machine).
-> -> -> -> -> -> >
-> -> -> -> -> -> > Here is a snip of my log files
showing the unsuccessful
login
-> -> -> attempt:
-> -> -> -> -> -> >
-> -> -> -> -> -> >
-> -> -> ->
-> ->
**************************************************************************
-> -> -> -> -> -> > Wildcat! POP3 Server v7.0.454.5
-> -> -> -> -> -> > POP3 Log started at Wed, 28 Sep
2016  09:26:14
-> -> -> -> -> -> > Client IP: unknown (38.195.34.170:110)
-> -> -> -> -> -> > 09:26:14 S: +OK Wildcat! POP3
Server v7.0.454.5 ready
-> -> -> -> -> -> > 
-> -> -> -> -> -> > 09:26:14 C: CAPA
-> -> -> -> -> -> > 09:26:14 S: +OK Capability list follows
-> -> -> -> -> -> > 09:26:14 S: TOP
-> -> -> -> -> -> > 09:26:14 S: UIDL
-> -> -> -> -> -> > 09:26:14 S: USER
-> -> -> -> -> -> > 09:26:14 S: SASL CRAM-MD5
DIGEST-MD5 LOGIN PLAIN
-> -> -> -> -> -> > 09:26:14 ** IsSecure(): 0
SSLCapable: 0 SSLReady: 0
-> -> -> -> -> -> > 09:26:14 S: IMPLEMENTATION
Wildcat! POP3 Server
-> -> -> -> -> -> > 09:26:14 S: .
-> -> -> -> -> -> > 09:26:15 C: CAPA
-> -> -> -> -> -> > 09:26:15 S: +OK Capability list follows
-> -> -> -> -> -> > 09:26:15 S: TOP
-> -> -> -> -> -> > 09:26:15 S: UIDL
-> -> -> -> -> -> > 09:26:15 S: USER
-> -> -> -> -> -> > 09:26:15 S: SASL CRAM-MD5
DIGEST-MD5 LOGIN PLAIN
-> -> -> -> -> -> > 09:26:15 ** IsSecure(): 0
SSLCapable: 0 SSLReady: 0
-> -> -> -> -> -> > 09:26:15 S: IMPLEMENTATION
Wildcat! POP3 Server
-> -> -> -> -> -> > 09:26:15 S: .
-> -> -> -> -> -> > 09:26:15 C: USER tom.lebens
-> -> -> -> -> -> > 09:26:15 S: +OK
-> -> -> -> -> -> > 09:26:15 C: PASS *****************
-> -> -> -> -> -> > 09:26:16 S: -ERR User tom lebens
cannot log in,
authorization
-> -> -> -> failed (ERR:
-> -> -> -> -> -> > 20000005).
-> -> -> -> -> -> >
-> -> -> -> -> -> 
-> -> -> -> ->  
-> -> -> ->  
-> -> ->  
-> ->  
->  
 
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