From: "Rich Gauszka" 

It's the reported  'prove you are not guilty' attitude of Microsoft support
that I find extremely troubling.


"Mike N."  wrote in message
news:l2jdc21evjue0g6mp2caiap76kbtuv7pf1{at}4ax.com...
> On Tue, 25 Jul 2006 18:55:45 -0400, "Rich Gauszka"

> wrote:
>
>>"You call the 800 number, read out the endless
>>series of digits into the IVR," the reader wrote. "Get
transferred to
>>India.
>>Read the numbers again. Only to be told that their systems are down for
>>maintenance, and could we try activating Windows XP tomorrow? Or, if we
>>need
>>it activated tonight - we can pay $149 per machine to get the machines
>>back
>>up and running immediately. What kind of a firm does business in this
>>manner? How can Microsoft claim to be a vendor able to handle 'business
>>critical' systems when they pull stunts like this?"
>
>   This is exactly what is driving me to Linux.  The attitude that the
> customer has to invest their free labor into supporting a flawed copy
> protection scheme.  And the 'off switch' lurketh under the covers...

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