Steven Hirsch wrote:

> Imagine my further surprise when the same technical support 
> folks who told me that the software was determinant NOW told me "..oh, 
> not all devices in the software are supported by the hardware and that 
> unit won't handle 74S PROMs".  All of a sudden they DO have 
> supported-device data.  Jerks.

I'm guessing you spoke to a different person on each occasion - right?

I'm slowly coming to the realisation that in this day and age, if you want a 
correct and accurate answer from a vendor/manufacturer, you need to speak to 
2 or 3 different people and go with the majority view. Aside from the fact 
that quality control (proper procedure) for support staff is non-existent, 
they simply don't give a sh*t about their job or the customer. So they'll 
sprout whatever answer they either think is right, or gets the customer off 
their back, without checking.

The only up-side is that sometimes this can work to your advantage. If at 
first you don't get the response you're after, it can pay to try again! We 
were recently looking to buy a kitchen appliance, proffered evidence of an 
on-line price, only to be told by the salesperson that there's "absolutely 
no way they could do that price". So we walked some 10 ft over to another 
salesperson, who had no hesitation in accepting our offer.

Regards,

-- 
|              Mark McDougall                | "Electrical Engineers do it
|  http://members.iinet.net.au/~msmcdoug>   |   with less resistance!"
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