-=> Quoting Mark Lewis to Joe Mackey <=-

 JM>   The arrows are in little gray boxes.  There is a up, a down, and
 JM> a few others in that same row.

 ML> are these arrows only visible during http access to doc's or are they
 ML> also visible when one uses dialup or uses telnet??

 ML> i suspect that you are speaking of using http access whereas many
 ML> others are using telnet or dialup...

   I use Doc's http site.
   One will log in and then click the download .qkw msgs box.
   The up/down arrows are on the "download" page, where one would
normally download the messages.
   Joe



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