From: Ellen K. 

Thanks for the education.    :)

On Tue, 2 Jan 2007 14:55:33 -0600, "Glenn Meadows"
 wrote in message :

>For example, in NYC, (and here in Nashville) we're using XO for our T-1 data
>lines.  in NYC, the actual "wire" provider at the locations
is Verizon, so
>any installs that are done, Verizon has to provide/provision the physical
>connection into the office, but then they cross connect the lines into XO's
>circuits,and they provide the service. (actually cheaper than the same
>Verizon service).  Makes problems a bit more cumbersome to figure out, as
>there can be some level of finger pointing going on, but that can happen
>behind the scenes, between XO and Verizon.
>
>A recent problem took a week to sort out, each side of the system checked
>fine.  Verizon had clear circuits working to their test area, XO had clear
>to their end, from our office, we could get to the Verizon Test area, but
>not to the XO test area.
>
>Turned out to be a broken wire in an interconnect patch bay, that someone
>had to physically work in the CO to find it.  The XO tech who went into the
>CO to troubleshoot actually found it in the Verizon side of the room, and
>repaired it himself, rather than wait for Verizon to send a tech out.  One
>of those bizarre problems.
>
>Here in Nashville, XO actually owns the fiber that we run all our circuits
>over, so there are not intermediaries to deal with.
>
>That's just a point of reference on how all this work.

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