From: Mike N. 

http://www.businessweek.com/innovate/content/jan2007/id20070112_349467_page_2.h
tm

The Real Genius of Apple's iPhone

Word is the newly announced phone from Steve Jobs will transcend
superficial design and deliver user-friendly function and limitless
adaptability
....
In truth, the handset makers aren't entirely to blame for the poor customer
experience so typical of the mobile-phone industry. Not only do the
carriers control the buying experience (something Nokia is trying to
change, see BusinessWeek.com, 6/28/06, "Nokia's Ritzy Flagship in
Chicago"), the services, the network that determines the speed and
kind of services that can be delivered, and the customer service, they also
flex their muscle when it comes to the handset. By the time the handset
makers and the carriers have fought out the fine points of a design that
will work with the network, and the services that will drive revenue, the
user's needs have long been forgotten.
.....
Mobile-phone Web browsers are uniformly awful. .....
Like the music industry before it, the cell-phone industry needs a shakeup.
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