From: "John Beamish" 

http://www.pcworld.com/printable/article/id,128206/printable.html

Just Cancel the {at}#%$* Account!

It's hard to find a Web service that doesn't offer a free trial. But just
try canceling. We did, and the results weren't always pretty.

Tom Spring
Friday, December 22, 2006 03:00 PM PST


It took me less than 5 minutes to sign up for a NetZero dial-up Internet
account. But after canceling that account, I spent a week trying in vain to
reverse a charge that the service levied after my cancellation request.

I had to call NetZero a total of five times, holding for several minutes
and then enduring long and fruitless conversations with company agents
every time I called. According to the NetZero representatives that I spoke
to, I needed to talk to a supervisor to arrange a credit, but none was ever
available when I called. In the end, I gave up and let NetZero keep the
money.

To evaluate how difficult canceling an online service can be, I signed up
for and then canceled 32 accounts, each at a different site. About a third
of the services in my sample made the seemingly simple goal of canceling
very hard to achieve (see the "Big Hassle" entries in "Want
to Cancel That Service?").

--- BBBS/NT v4.01 Flag-5