SM> They're everyone James...  where have you been?  ;D
 
 Where have I been? Glued to EXCEL screens for the past month or so
 doing program development.
 SM> Well, given the level of conversation those topics have 
 SM> generated, I daresay they're of interest to the folks 
 SM> here....
 I can agree that the items such as hold buttons, etc. have a deserved
 place in the home office. Having music while on hold can have a soothing 
 or irritating effect on clients, depending on the music choice and the 
 state of mind of the client at the time.
 SM> You have your own areas of interests.. if other folks agree 
 SM> and want to discuss those, great.... I don't really care 
 SM> to get into a "my topic is better than your topic" debate 
 SM> however.
 There is no intention of placing one topic over another. The general
 point was that the Home Office Assessment issue is one that appeared not
 to be addressed. Electronic or other peripherals in the office all 
 have their place and most serve a very useful purpose. With today's
 economy being what it is, the Home Office Operator is probably in the 
 best position they could be in. While "downsizing" is the deathknoll 
 for some employees, it is unfortunately a necessary thing for those
 whose responsibility it is to keep the company afloat. Once a Home 
 Office Operator assesses the current position of their company, they
 can go out and grab that work and do tremendously well in the process.
 SM> Terrific, but when I called the number you posted in a 
 SM> message last week I found out that it was for another 
 SM> company entirely. Please be especially careful to verify 
 SM> phone numbers before posting them on the echo.
 As you may have noticed since, I corrected that issue. Sorry
 for any confusion, though the correct number is up on the
 ECHO. If you missed it, the number is (800) 831-6982. Digital
 Resources, Inc. As Moderator, I'm surprised you didn't see the 
 correction. Again, sorry for any confusion.
 SM> One more suggestion.... you're welcome to sign your 
 SM> responses with your name, but the rest of the advertising 
 SM> needs to get lost.
 Sue, in order not to clog up the ECHO with discussions that may
 have the potential of running around the perimeter of topic, the 
 additional information was placed in order to allow people to make
 contact by voice or by Internet. Because any assistance has been 
 and will be NC for those calling from the ECHO, the alleged 
 advertising value of listing the name of my employer doesn't
 exist. However, I will do as you suggest and provide only my name.
 Cordially,
 James A. Peterson
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