From: "Rich" 

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   Expanded probably refers to the following from =
http://support.microsoft.com/gp/vista_supoffnew.

  Retail product support:  On January 30, 2007, Microsoft's support =
policy for new retail versions of Windows Vista and 2007 Microsoft = Office
system will change to support Microsoft customers within a 90-day =
timeframe at no charge. By enhancing Microsoft's support benefit =
available to consumers within a 90-day timeframe, we are welcoming =
customers to contact Microsoft as often as they need during this =
important time. Microsoft's existing support policy for Windows XP and =
prior versions of Office will not change.

Customers previously could call only twice before being charged and can =
now call as often as they need for 90 days.

Rich

  "Rich Gauszka"  wrote in message =
news:45c7da0c$1{at}w3.nls.net...

  A reader tipped me to the change. When I asked Microsoft for comment, =
a=20
  spokeswoman provided me with the following statement:

    "Microsoft has expanded the pricing model for assisted support =
inquiries=20
  for consumers across all supported versions of Windows and Office =
products=20
  with the launch of Windows Vista and 2007 Microsoft Office system. =
This=20
  change was timed in conjunction with the worldwide launch of Windows =
Vista=20
  and 2007 Microsoft Office system to retail customers."

  (This is a novel use of "expanded," I have to say. How about
"upped =
the=20
  price"?)


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   Expanded
probably refers =
to the=20
following from http://support.m" target="new">http://support.m=">http://support.microsoft.com/gp/vista_supoffnew">http://support.m=
icrosoft.com/gp/vista_supoffnew.
 

  Retail product support: 
On January 30, =
2007,=20
  Microsoft=92s support policy for new retail versions of Windows Vista =
and 2007=20
  Microsoft Office system will change to support Microsoft customers =
within a=20
  90-day timeframe at no charge. By enhancing Microsoft=92s support =
benefit=20
  available to consumers within a 90-day timeframe, we are welcoming =
customers=20
  to contact Microsoft as often as they need during this important =
time.=20
  Microsoft=92s existing support policy for Windows XP and prior =
versions of=20
  Office will not change.
 
Customers previously could call only =
twice before=20
being charged and can now call as often as they need for 90 =
days.
 
Rich
 

  "Rich Gauszka" <gauszka{at}dontspamhotmail.commailto:gauszka{at}dontspamhotmail.com">gauszka{at}dontspamhotmail.com
A>>=20
  wrote in message news:45c7da0c$1{at}w3.nls.net...A=20
  reader tipped me to the change. When I asked Microsoft for comment, a=20
  spokeswoman provided me with the following =
statement: =20
  "Microsoft has expanded the pricing model for assisted support =
inquiries=20
  for consumers across all supported versions of Windows and Office =
products=20
  with the launch of Windows Vista and 2007 Microsoft Office system. =
This=20
  change was timed in conjunction with the worldwide launch of =
Windows Vista=20
  and 2007 Microsoft Office system to retail =
customers."(This is a=20
  novel use of "expanded," I have to say. How about "upped the=20
 
price"?)

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