RR> logs show a garbled response from
RR> the modem and ever since it won't connect with anything.  I tried 
resetting it
RR> to factory defaults and everthing.  After many attempts I can not get it 
to
RR> connect with anything, although it does respond to AT commands and dial 
just
RR> fine.
RR> 
RR> Anyway, I live in Ottawa Ontario (Canada) and I was wondering how I would 
go
RR> about getting the modem replaced.  These modems to have a 5 year warranty 
don't
RR> they?
RR> 
RR> I have borrowed an 28.8 Accura from a friend so sending it back is not a
RR> problem.
RR> 
RR> By the way, my modem is one of the original Optima 288 VFC modems that 
as
RR> since been upgraded with the kit to an Optiman 288 V.34+VFC.
RR> 
RR>    ...Robin
RR> 
Robin,
    Although we could take your information either on our BBS or our internet
    address and issue you an RA number online, if you are in Canada it would
    be quickest to just give our Canada office a call at 519-746-5000 and 
hey
    will be able to arrange for the return of the unit for repair and issue
    you the RA number.  The warranty on the modem is 2 years, extended to 5
    if you sent in the registration.
Michael -- Hayes Online Services
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