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echo: elist
to: Thom LaCosta
from: Bob Ackley
date: 2008-02-19 04:23:58
subject: January Echolist

Replying to a message of Thom LaCosta to Bob Ackley:

 TL> Bob Ackley wrote in a message to Thom LaCosta:

 BA>> "Our DSU's are OK, Qwest's lines are bad."  Both
techs left with
 BA>> the network still
 BA>> down.  Four or five hours later, apparently untouched by human
 BA>> hands, the network
 BA>> started working again.

 TL> One wonders what they really said over that cup of coffee ?

I've no idea.  But before the government destroyed AT&T back in the 1970s, you
made *one* phone call to *one* trouble center and the problem got fixed, you didn't
have to call two or more vendors and watch them argue about whose problem it was.

One sees the same thing in data processing.  Operations will blame the programmer,
the programmer will blame Systems, and Systems will claim it was an operator error.

And probably the same thing WRT the ELIST - it's bad data, the software (that was
written a decade ago and hasn't been maintained since) should handle the new format,
the batch file's got an error in it etc...

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