From: "Geo" 

"Robert Comer"  wrote in
message news:421f33ee{at}w3.nls.net...

> In a perfect world, the computer, router, and line would all be black box
> and you'd just replace the defective part.  You can't reach the router,
> check the line, if the line's good, the router is bad -> replace. If the
> router is alive, then the cable may be bad -> replace, (maybe redundant
> cable?) still bad, computer is bad -> replace.

Remember codered? It crashed all the cisco 677 and 678 routers because even
if you disabled the web interface the stupid things were still vulnerable,
you had to change the port. Ok so the user is having a problem, his dsl
keeps going down and because you provide dsl via half a dozen different
phone companies who have each switched hardware brands half a dozen times
you have absolutely no idea what his hardware is let alone if it's
vulnerable or patched or what.

So how do you replace it? You still have to have the customer read the tag
to you .

> You've seen IBM CE maintenance manuals, haven't you. 

yeah but IBM already knows it's their hardware or they wouldn't be getting the call..

Geo.

--- BBBS/NT v4.01 Flag-5