From: "Robert Comer" 

> It will always be that way, how many times have you called for support on
> something other than a software product and they needed either a serial
> number or some version number off a tag on the device?

I rarely call support for anything, but anyway, it doesn't have to be that
way if there is a standard support interface.

- Bob Comer


"Geo"  wrote in message
news:421db209$2{at}w3.nls.net...
> It will always be that way, how many times have you called for support on
> something other than a software product and they needed either a serial
> number or some version number off a tag on the device?
>
> Geo.
>
> "Robert Comer"  wrote in message
> news:421bf83d{at}w3.nls.net...
>> > This ain't unusual...
>>
>> I don't doubt that, but should they really know, that's the question.  I
>> beginning to think that no, they shouldn't need, or want to know.
>>
>> It's up to us to make it so they don't have to.
>>
>> - Bob Comer
>>
>>
>> "Jeff Shultz"  wrote in message
>> news:pan.2005.02.23.02.42.46.903187{at}shultzinfosystems.com...
>> > Tech support call today:
>> >
>> > Me: What operating system are you running?
>> >
>> > College age male (CAM): Internet Explorer.
>> >
>> > Me: (with mild disgust) That's not an operating system.
>> >
>> > CAM: 
>> >
>> > Me: Windows What?
>> >
>> > CAM: Uh, I think it's the XP one?
>> >
>> > This ain't unusual...
>> >
>> > On Sun, 20 Feb 2005 22:32:57 -0500, Robert Comer wrote:
>> >
>> >> And don't want to know.
>> >>
>> >> - Bob Comer
>> >>
>> >>
>> >> "Tony Ingenoso" 
wrote in message
>> >> news:42194f05{at}w3.nls.net...
>> >>> The average user doesn't even know what you're talking about.
>> >>>
>> >>> Adam Flinton wrote:
>> >>>> But then....you have to wait while everything
compiles....it does
> make
>> >>>> one keener on cli apps as waiting for gnome or
kde to compile can
>> >>>> be....quite a wait.
>> >>>>
>> >>>> Adam
>> >>>
>> >>>
>> >
>>
>>
>
>

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