From: "Geo" 

"Robert Comer"  wrote in message
news:421e9ada$1{at}w3.nls.net...
> > How do you use a standard support interface in a device that's not
> > working?
>
> That's when they send you a new one and you return the defective one. This
> should all be black box technology to most of the population.

I think you don't understand, you get a phone call, my internet is down,
and you can't talk to the router and neither can the customer because he
has no idea how to doubleclick let alone use telnet..

Geo.

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