From: "Robert Comer" 

> I think you don't understand, you get a phone call, my internet is down,
> and
> you can't talk to the router and neither can the customer because he has
> no
> idea how to doubleclick let alone use telnet..

In a perfect world, the computer, router, and line would all be black box
and you'd just replace the defective part.  You can't reach the router,
check the line, if the line's good, the router is bad -> replace. If the
router is alive, then the cable may be bad -> replace, (maybe redundant
cable?) still bad, computer is bad -> replace.

You've seen IBM CE maintenance manuals, haven't you. 

- Bob Comer



"Geo"  wrote in message
news:421f0795$1{at}w3.nls.net...
> "Robert Comer"  wrote in message
> news:421e9ada$1{at}w3.nls.net...
>> > How do you use a standard support interface in a device that's not
>> > working?
>>
>> That's when they send you a new one and you return the defective one.
>> This
>> should all be black box technology to most of the population.
>
> I think you don't understand, you get a phone call, my internet is down,
> and
> you can't talk to the router and neither can the customer because he has
> no
> idea how to doubleclick let alone use telnet..
>
> Geo.
>
>

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