From: Jeff Shultz 

On Fri, 25 Feb 2005 09:20:06 -0500, Robert Comer wrote:

>> I think you don't understand, you get a phone call, my internet is down,
>> and
>> you can't talk to the router and neither can the customer because he has
>> no
>> idea how to doubleclick let alone use telnet..
>
> In a perfect world, the computer, router, and line would all be black box
> and you'd just replace the defective part.  You can't reach the router,
> check the line, if the line's good, the router is bad -> replace. If the
> router is alive, then the cable may be bad -> replace, (maybe redundant
> cable?) still bad, computer is bad -> replace.
>
> You've seen IBM CE maintenance manuals, haven't you. 
>
You willing to pay for this perfect world? And instant delivery?

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