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echo: os2
to: Jonathan De Boyne Pollard
from: Sean Dennis
date: 1999-08-27 10:11:05
subject: TescoNet isn`t a very good ISP

Hello Jonathan.

21 Aug 99 10:35, you wrote to me:

 SD>>>> BTW, call me a dumb American, but just how much is 7 quid? :P

 JP>>> Somewhere between $11.20 and $12.00, depending from the exact
 JP>>> value of the exchange rate at the moment.

 SD>> OW!  I'd be irate also.  That is a lot of money for a 15 minute
 SD>> phone call... I pay 8 cents a minute, so that would be $1.30 for
 SD>> me..

 JP> I ought to stress that, as I said above, this was a *premium-rate*
 JP> telephone call.  The equivalent of what in the U.S. would be a "1-900
 JP> number".  It's not fair to compare that with the costs of a
 JP> non-premium rate number.

Ok, in that case, I'd be screaming mad.  Paying for a premium service and not
getting any help.  Grrr!

 JP> This is the way that "free" ISPs are generally organised here in the
 JP> U.K..  The dial-up lines are generally priced at the cost of a local
 JP> call, wherever one may be in the country, and there are no
 JP> subscription charges; but the technical support line is a premium rate
 JP> line.  TescoNet charges 50 pence per minute for its technical support
 JP> line, for example.  (And that's high even for a premium rate line,
 JP> which are generally around the 36 pence per minute or 44 pence per
 JP> minute marks.)

Yes, that is high.  Here, we call the ISP's help line and get a bunch of
pimple-faced geeks fresh out of school that think that Windows is the only OS
in the world.  I love giving them hell. ;P

Anyhow, I promise not to wander off-topic here again.  (Riiiight.)

Later,
Sean

... You tiny-brained wipers of other people's bottoms
--- AfterHours/2 and GoldED/2 : Enjoying the silence.
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