GC> I don't let my beginning callers have BROWSE. Too many
 GC> tried to use it just to READ messages - an agonizing method which would
 GC> discourage them.
I found that also, and renamed it "Find" to emphasize that it was more of a 
search engine.
 GC> One great help was to set the word "NEXT" in the line "Press enter for
 GC> NEXT message" to blinking. It is absolutely amazing how many new callers
 GC> just didn't SEE that line until I did that.
True.  I've changed the command keys a bit and have custom menus, trying
to make things more self-evident.  The left third of my menu has the 
"reading" choices.  The line that says " reads next->" is a 
conditional display, and in the event they're reading in the other direction 
shows " reads prior<-".  And yes, I do sometimes see people press "#" 
attempting to read a msg.
MESSAGE BOARD MENU
Reading messages                      [right portion omitted]
--------------------------------------  
   reads that message number
   reads next->                
=)Read nonstop     L)ist messages
-)Read original    F)ind messages
+)Read reply       H)unt your mail
*)Read current     O)ffline msg reader
>)Read -> next     D)ownload file attach
<)Read <- prior    @)Show all headers
-Dave
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