On Mon, 26 Nov 2018 22:22:28 +0000, bob prohaska wrote:

> Thanks for pointing out the bug reporting site, I didn't know it
> existed.
>
Most operating systems and popular software packages have them. The sort
of website a package calls home often lets you work out whether it has
bug reporting facilities and, if so, what sort of support to expect.

Packages with a dedicated website or that are on SourceForge, Git, etc
probably have a bug reporting system: Bugzilla is one of the common ones.
Its not all that easy to use but at least all bugzilla installs work the
same way.

Others may just have a user forum which, IMO anyway, isn't nearly as good
as a dedicated bug reporting system because its less easy to search and
likely to be cluttered with chat and newbie advice. Some clueless
developers think a forum is a good substitute for a maintaining a user
manual and writing well documented code: it is not.

Finally, you get to less widely used stuff, which may just be distributed
and supported from a more generic personal website. Support there is
probably by by e-mail, but you should still get a response unless the
package has become abandonware. This sort of support can be very good,
especially for special purpose software used by smaller interest groups.


--
Martin    | martin at
Gregorie  | gregorie dot org

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