From: "Rich" 

This is a multi-part message in MIME format.

------=_NextPart_000_04BF_01C75A77.48CCD520
Content-Type: text/plain;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

   What does this have to do with DRM?  Or do you use DRM for everything =
from actual DRM to encrypted email to password protected ZIP files to = SSL/TLS?

Rich

  "Rich Gauszka"  wrote in message =
news:45e4792a$1{at}w3.nls.net...
  Adobe - If you use a disk defragger the activation doesn't like it?

  =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
  when it comes to stupid IT designs as far as the activation issues I=20
  encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, because =
the=20
  demos and features looked great. After installing it, I didn't really =
use it=20
  for a few months. Then I went to use it and it said it was not =
activated."


  When the reader went to the menu, he was puzzled to see both the =
"Activate'=20
  and "Deactivate' buttons turned off. "Seems stupid -- shouldn't one =
always=20
  be highlighted?" the reader wondered. "After calling in, Adobe told me =
to=20
  run the repair function. I did, and it worked for one day, and then it =
was=20
  deactivated again and both buttons were off again. I called again and =
waited=20
  on hold forever to be told to uninstall and reinstall. So I =
uninstalled and=20
  it deactivated. I went to reinstall and it said I did not have an =
original=20
  product to upgrade from. Wow, like I'm supposed to keep all =
hundred-plus key=20
  codes I've ever had from Adobe. So after about 3 more people and a lot =
more=20
  time on the phone I got around the installation and activated again =
with a=20
  temp key. Then within hours it deactivated again."


  The reader then entered a support nightmare from which he is yet to =
awaken.=20
  For weeks on end, tech after tech would tell him to run the repair =
function=20
  and reinstall. When that wouldn't work, the techs would begin =
speculating as=20
  to what changes he should make to him computer to placate the =
activation=20
  gods. "Gee, the guy would say, why do you need to mirror your hard =
drive?"=20
  the reader wrote. "Then they send me to another and the guy says, gee, =
if=20
  you upgrade or restore your drive, or change your configuration, or =
backup=20
  to Ghost, or use a RAID array, or use a disk defragger, the activation =

  doesn't like it. Then they start asking why I need to do these things, =
which=20
  is none of their business."


  Some of the Adobe techs mentioned that what the reader really needed =
to fix=20
  the activation problem was "Patch 2.70." Unfortunately, it seems Patch =
2.70=20
  is not provided to just any old Acrobat customer, and the reader had =
to=20
  supplicate his way up the support ladder to find someone who could =
authorize=20
  sending it to him. "I finally get to the right guy and he asks me why =
I need=20
  it and why I can't stop mirroring and defragging and using Ghost. =
Finally he=20
  says he'll escalate the issue and I'll have an e-mail in 24 hours. =
Next day=20
  there's no e-mail so I call back. It was never escalated and I have to =
start=20
  the process of filing to get the patch all over again."


  The reader is a stubborn man, though, and he eventually prevailed upon =
Adobe=20
  to send him Patch 2.70. It didn't help. Several more weeks of =
escalations to=20
  supervisors and higher levels of Adobe support have followed, without=20
  success. Last week Adobe promised to send him a copy of Acrobat - =
presumably=20
  the corporate version - that would get around the problem. But at last =

  report it still hasn't shown, so the reader's copy of Acrobat 8 =
remains=20
  deactivated.


  "The amount of time, support, and money that Adobe and I have wasted =
on this=20
  is crazy," the reader wrote. "I understand protecting your product, =
but=20
  these people have gone way overboard with this activation that's tied =
so=20
  closely to the hardware that you can't do anything that doesn't upset =
it.=20
  Many people back up, restore, defrag and mirror disks and many more =
will do=20
  so as the prices come down. I think Adobe needs to clean some =
management=20
  house, toss out this stupid activation process, and get something that =
works=20
  instead of the runaround."


------=_NextPart_000_04BF_01C75A77.48CCD520
Content-Type: text/html;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable








   What does
this have to do =
with=20
DRM?  Or do you use DRM for everything from actual DRM to
encrypted = email=20
to password protected ZIP files to SSL/TLS?
 
Rich
 

  "Rich Gauszka" <gauszka{at}dontspamhotmail.commailto:gauszka{at}dontspamhotmail.com">gauszka{at}dontspamhotmail.com
A>>=20
  wrote in message news:45e4792a$1{at}w3.nls.net...Adobe=20
  - If you use a disk defragger the activation doesn't like =
it?http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.htmlwhen=20
  it comes to stupid IT designs as far as the activation issues I=20
  encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, =
because the=20
  demos and features looked great. After installing it, I didn't =
really use=20
  it for a few months. Then I went to use it and it said it was not=20
  activated."When the reader went to the
menu, he was =
puzzled to see=20
  both the "Activate' and "Deactivate' buttons turned
off. "Seems =
stupid --=20
  shouldn't one always be highlighted?" the reader wondered.
"After =
calling=20
  in, Adobe told me to run the repair function. I did, and it worked =
for one=20
  day, and then it was deactivated again and both buttons were off =
again. I=20
  called again and waited on hold forever to be told to uninstall =
and=20
  reinstall. So I uninstalled and it deactivated. I went to =
reinstall and it=20
  said I did not have an original product to upgrade from. Wow, like =
I'm=20
  supposed to keep all hundred-plus key codes I've ever had from =
Adobe. So=20
  after about 3 more people and a lot more time on the phone I got =
around=20
  the installation and activated again with a temp key. Then within =
hours it=20
  deactivated again."The reader then
entered a support =
nightmare=20
  from which he is yet to awaken. For weeks on end, tech after tech =
would=20
  tell him to run the repair function and reinstall. When that =
wouldn't=20
  work, the techs would begin speculating as to what changes he =
should make=20
  to him computer to placate the activation gods. "Gee, the guy =
would say,=20
  why do you need to mirror your hard drive?" the reader wrote. =
"Then they=20
  send me to another and the guy says, gee, if you upgrade or =
restore your=20
  drive, or change your configuration, or backup to Ghost, or use a =
RAID=20
  array, or use a disk defragger, the activation doesn't like it. =
Then they=20
  start asking why I need to do these things, which is none of their =

  business."Some of the Adobe techs
mentioned that what the =
reader=20
  really needed to fix the activation problem was "Patch
2.70."=20
  Unfortunately, it seems Patch 2.70 is not provided to just any old =
Acrobat=20
  customer, and the reader had to supplicate his way up the support =
ladder=20
  to find someone who could authorize sending it to him. "I finally =
get to=20
  the right guy and he asks me why I need it and why I can't stop =
mirroring=20
  and defragging and using Ghost. Finally he says he'll escalate the =
issue=20
  and I'll have an e-mail in 24 hours. Next day there's no e-mail so =
I call=20
  back. It was never escalated and I have to start the process of =
filing to=20
  get the patch all over again."The
reader is a stubborn =
man,=20
  though, and he eventually prevailed upon Adobe to send him Patch =
2.70. It=20
  didn't help. Several more weeks of escalations to supervisors and =
higher=20
  levels of Adobe support have followed, without success. Last week =
Adobe=20
  promised to send him a copy of Acrobat - presumably the corporate =
version=20
  - that would get around the problem. But at last report it still =
hasn't=20
  shown, so the reader's copy of Acrobat 8 remains=20
  deactivated."The amount of
time, support, and money =
that Adobe=20
  and I have wasted on this is crazy," the reader wrote. "I =
understand=20
  protecting your product, but these people have gone way overboard =
with=20
  this activation that's tied so closely to the hardware that you =
can't do=20
  anything that doesn't upset it. Many people back up, restore, =
defrag and=20
  mirror disks and many more will do so as the prices come down. I =
think=20
  Adobe needs to clean some management house, toss out this stupid=20
  activation process, and get something that works instead of the=20
  runaround."

------=_NextPart_000_04BF_01C75A77.48CCD520--

--- BBBS/NT v4.01 Flag-5