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echo: osdebate
to: Rich
from: Rich Gauszka
date: 2007-02-27 23:17:06
subject: Re: Adobe 8 Activation nightmare

From: "Rich Gauszka" 

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Yet there are multiple standards issued from the same company for copy =
protection( PlaysForSure, Zune DRM ). I wouldn't describe that as =
attempting to avoid interoperability problems.

 FWIW - My diatribe isn't meant to be directed at Microsoft solely - =
just the current quagmire that is DRM


  "Rich"  wrote in message news:45e4fc3e{at}w3.nls.net...
     PlaysForSure tackles the same problem as apple tries with itunes =
and their fairplay.  The key difference is that PlaysForSure is widely =
licensed to avoid the interoperability problems that apple has with =
itunes.  Apple could license PlaysForSure if they wanted.

     I don't think the DRM applications to which you refer to are =
generically corporate interests as much as they are content owner =
interests.  This is why steve jobs stated the obvious when asserting = that
he would like to offer other people's content without any DRM.  Of = course
he would as would probably everyone else who has no interest in = the
content itself.

  Rich

    "Rich Gauszka"  wrote in message =
news:45e4f15d$1{at}w3.nls.net...
    or you have the idiocy with Microsoft's PlaysForSure certification. =
DRM=20
    is currently a mess with various corporate entities in a power =
struggle=20
    for control of a market without care of how it affects (screws) the=20
    consumer. The average consumer I know either by facial expression or =

    vocally expresses a dissatisfaction with the current state of =
affairs

    http://www.mobilemag.com/content/100/337/C11865/

    While it still appears to be true that PlaysForSure content won't =
work=20
    on a Zune, the reverse is completely hunky doory. You can seemingly =
drag=20
    songs from the Zune Marketplace onto any PlaysForSure device, like=20
    offerings from Rio and Creative.



    Rich wrote:
    >    I don't see average consumers misusing the term.  I see =
strongly=20
    > opinionated and technical folks like those that would have their =
own=20
    > blog or would post to a public forum.  This isn't a consumer topic =

    > beyond that some folks are trying to make it one.  That isn't to =
say=20
    > there aren't real issues with interoperability and longevity such =
as you=20
    > read about lately with itunes.  This is just a single application =
of=20
    > DRM.  The same aspects that are an issue for this application are =
not=20
    > issues for the application of DRM to your medical records or =
sensitive=20
    > corporate documents.
    > =20
    > Rich
    > =20
    >=20
    >     "Rich Gauszka"      > wrote in message
    >     news:45e4e27a$1{at}w3.nls.net...
    >     I don't disagree. The notable constant though is that people =
are
    >     including DRM in their complaints just because they can. If =
DRM was as
    >     beneficial for consumers as the industry propagandists spout I =
highly
    >     doubt you'd see this trend.
    >=20
    >=20
    >     Rich wrote:
    >      >    It's not just DRM and this, it's DRM and anything people =
want to
    >      > complain about that can be stretched to garner more =
support.=20
    >     Broadly I
    >      > see it used for anything that restricts access, copying, or
    >     similar.  I
    >      > think people believe they will get more sympathy for their
    >     position from
    >      > a certain audience if they apply the term DRM than if they =
are
    >     honest.
    >      >=20
    >      > Rich
    >      >=20
    >      >
    >      >     "Rich Gauszka"      
    >      >     > wrote
in message
    >      >     news:45e4b899{at}w3.nls.net...
    >      >     I understand the point you are making. Unfortunately, =
like it
    >     or not,
    >      >     DRM and Activation are starting to be used =
interchangeably in
    >     everyday
    >      >     use ( as in the Infoworld Gripeline blog )
    >      >
    >      >
    >      >     Rich wrote:
    >      >      >    This is neither a content nor a service which is =
one
    >     reason I
    >      >      > questioned the use of DRM.  I think the new subject =
is
    >     appropriate.
    >      >      >
    >      >      > Rich
    >      >      >
    >      >      >
    >      >      >     "Rich Gauszka"
     
    >      >     
    >      >      >    
> wrote in =
message
    >      >      >     news:45e4b05e$1{at}w3.nls.net...
    >      >      >     It's an inane activation scheme. From =
Microsoft's own
    >      >     definition one
    >      >      >     could make the case that Adobe's activation is a =
content
    >      >     owner setting
    >      >      >     the business rules of a file ( a program in this =
case
    >     ). Most
    >      >     would use
    >      >      >     'activation' for clarity in this context - so =
Subject
    >     changed
    >      >      >
    >      >      >     =
http://www.microsoft.com/security/glossary.mspx#d
    >      >      >
    >      >      >     digital rights management (DRM)
    >      >      >
    >      >      >     Any technology used to protect the interests of =
owners of
    >      >     content and
    >      >      >     services (such as copyright owners). Typically, =
authorized
    >      >      >     recipients or
    >      >      >     users must acquire a license in order to consume =
the
    >     protected
    >      >      >     material=97files, music, movies=97according to =
the rights or
    >      >     business rules
    >      >      >     set by the content owner.
    >      >      >
    >      >      >
    >      >      >     Rich wrote:
    >      >      >      >    What does this have to do with
DRM?  Or do =
you
    >     use DRM for
    >      >      >     everything
    >      >      >      > from actual DRM to encrypted email to =
password
    >     protected ZIP
    >      >      >     files to
    >      >      >      > SSL/TLS?
    >      >      >      >
    >      >      >      > Rich
    >      >      >      >
    >      >      >      >
    >      >      >      >     "Rich Gauszka" =
     
    >      >     
    >      >      >     
    >      >      >      >    
> =
wrote in
    >     message
    >      >      >      >     news:45e4792a$1{at}w3.nls.net...
    >      >      >      >     Adobe - If you use a disk defragger the
    >     activation doesn't
    >      >      >     like it?
    >      >      >      >
    >      >      >      > =20
    >      >      >  =20
    >      >   =20
    >     =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
    >      >      >      >     when it comes to stupid IT
designs as far =
as the
    >      >     activation
    >      >      >     issues I
    >      >      >      >     encountered with Adobe. I upgraded from =
Acrobat
    >     7.0 to
    >      >     8.0,
    >      >      >     because the
    >      >      >      >     demos and features looked great. After
    >     installing it,
    >      >     I didn't
    >      >      >      >     really use it
    >      >      >      >     for a few months. Then I went to use it =
and it
    >     said it
    >      >     was not
    >      >      >      >     activated."
    >      >      >      >
    >      >      >      >
    >      >      >      >     When the reader went to the menu, he was =
puzzled to
    >      >     see both the
    >      >      >      >     "Activate'
    >      >      >      >     and "Deactivate' buttons
turned off. =
"Seems
    >     stupid --
    >      >      >     shouldn't one
    >      >      >      >     always
    >      >      >      >     be highlighted?" the reader
wondered. =
"After
    >     calling in,
    >      >      >     Adobe told
    >      >      >      >     me to
    >      >      >      >     run the repair function. I did, and it =
worked
    >     for one day,
    >      >      >     and then
    >      >      >      >     it was
    >      >      >      >     deactivated again and both buttons were =
off
    >     again. I
    >      >     called again
    >      >      >      >     and waited
    >      >      >      >     on hold forever to be told to uninstall =
and
    >     reinstall.
    >      >     So I
    >      >      >      >     uninstalled and
    >      >      >      >     it deactivated. I went to reinstall and =
it said
    >     I did
    >      >     not have an
    >      >      >      >     original
    >      >      >      >     product to upgrade from. Wow, like I'm =
supposed to
    >      >     keep all
    >      >      >      >     hundred-plus key
    >      >      >      >     codes I've ever had from Adobe. So after =
about
    >     3 more
    >      >     people
    >      >      >     and a
    >      >      >      >     lot more
    >      >      >      >     time on the phone I got around the =
installation and
    >      >     activated
    >      >      >     again
    >      >      >      >     with a
    >      >      >      >     temp key. Then within hours it =
deactivated again."
    >      >      >      >
    >      >      >      >
    >      >      >      >     The reader then entered a support =
nightmare
    >     from which
    >      >     he is
    >      >      >     yet to
    >      >      >      >     awaken.
    >      >      >      >     For weeks on end, tech after tech would =
tell him to
    >      >     run the
    >      >      >     repair
    >      >      >      >     function
    >      >      >      >     and reinstall. When that wouldn't work, =
the techs
    >      >     would begin
    >      >      >      >     speculating as
    >      >      >      >     to what changes he should make to him =
computer to
    >      >     placate the
    >      >      >      >     activation
    >      >      >      >     gods. "Gee, the guy would
say, why do you =
need to
    >      >     mirror your
    >      >      >     hard
    >      >      >      >     drive?"
    >      >      >      >     the reader wrote. "Then
they send me to =
another and
    >      >     the guy says,
    >      >      >      >     gee, if
    >      >      >      >     you upgrade or restore your drive, or =
change your
    >      >      >     configuration, or
    >      >      >      >     backup
    >      >      >      >     to Ghost, or use a RAID array, or use a =
disk
    >      >     defragger, the
    >      >      >     activation
    >      >      >      >     doesn't like it. Then they start asking =
why I
    >     need to
    >      >     do these
    >      >      >      >     things, which
    >      >      >      >     is none of their business."
    >      >      >      >
    >      >      >      >
    >      >      >      >     Some of the Adobe techs mentioned that =
what the
    >     reader
    >      >     really
    >      >      >     needed
    >      >      >      >     to fix
    >      >      >      >     the activation problem was
"Patch 2.70."
    >      >     Unfortunately, it seems
    >      >      >      >     Patch 2.70
    >      >      >      >     is not provided to just any old Acrobat
    >     customer, and the
    >      >      >     reader had to
    >      >      >      >     supplicate his way up the support ladder =
to find
    >      >     someone who
    >      >      >     could
    >      >      >      >     authorize
    >      >      >      >     sending it to him. "I
finally get to the =
right
    >     guy and
    >      >     he asks me
    >      >      >      >     why I need
    >      >      >      >     it and why I can't stop mirroring and
    >     defragging and
    >      >     using Ghost.
    >      >      >      >     Finally he
    >      >      >      >     says he'll escalate the issue and I'll =
have an
    >     e-mail
    >      >     in 24
    >      >      >     hours.
    >      >      >      >     Next day
    >      >      >      >     there's no e-mail so I call back. It was =
never
    >      >     escalated and
    >      >      >     I have
    >      >      >      >     to start
    >      >      >      >     the process of filing to get the patch =
all over
    >     again."
    >      >      >      >
    >      >      >      >
    >      >      >      >     The reader is a stubborn man,
though, and =
he
    >      >     eventually prevailed
    >      >      >      >     upon Adobe
    >      >      >      >     to send him Patch 2.70. It didn't help. =
Several
    >     more
    >      >     weeks of
    >      >      >      >     escalations to
    >      >      >      >     supervisors and higher levels of Adobe =
support have
    >      >     followed,
    >      >      >     without
    >      >      >      >     success. Last week Adobe
promised to send =
him a
    >     copy
    >      >     of Acrobat -
    >      >      >      >     presumably
    >      >      >      >     the corporate version - that would get =
around
    >     the problem.
    >      >      >     But at last
    >      >      >      >     report it still hasn't shown, so the =
reader's
    >     copy of
    >      >     Acrobat
    >      >      >     8 remains
    >      >      >      >     deactivated.
    >      >      >      >
    >      >      >      >
    >      >      >      >     "The amount of time,
support, and money =
that
    >     Adobe and
    >      >     I have
    >      >      >     wasted
    >      >      >      >     on this
    >      >      >      >     is crazy," the reader
wrote. "I =
understand
    >     protecting your
    >      >      >     product, but
    >      >      >      >     these people have gone way
overboard with =
this
    >      >     activation that's
    >      >      >      >     tied so
    >      >      >      >     closely to the hardware that you
can't do =
anything
    >      >     that doesn't
    >      >      >      >     upset it.
    >      >      >      >     Many people back up, restore, defrag and =
mirror
    >     disks and
    >      >      >     many more
    >      >      >      >     will do
    >      >      >      >     so as the prices come down. I
think Adobe =
needs to
    >      >     clean some
    >      >      >      >     management
    >      >      >      >     house, toss out this stupid activation =
process, and
    >      >     get something
    >      >      >      >     that works
    >      >      >      >     instead of the runaround."
    >      >      >      >
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Yet there are multiple
standards issued =
from the=20
same company for copy protection( PlaysForSure, Zune DRM ). I wouldn't = describe=20
that as attempting to avoid interoperability problems.
 
 FWIW - My diatribe
isn't meant to =
be directed=20
at Microsoft solely - just the current quagmire that is =
DRM
 
 
"Rich" <{at}> wrote in message news:45e4fc3e{at}w3.nls.net... PlaysForSure tackles the = same=20 problem as apple tries with itunes and their fairplay. The key=20 difference is that PlaysForSure is widely licensed to avoid the=20 interoperability problems that apple has with itunes. Apple = could=20 license PlaysForSure if they wanted. I don't think the DRM = applications=20 to which you refer to are generically corporate interests as much as = they are=20 content owner interests. This is why steve jobs stated the = obvious when=20 asserting that he would like to offer other people's content without = any=20 DRM. Of course he would as would probably everyone else who has = no=20 interest in the content itself. Rich "Rich Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com A>>=20 wrote in message news:45e4f15d$1{at}w3.nls.net...or=20 you have the idiocy with Microsoft's PlaysForSure certification. DRM = is=20 currently a mess with various corporate entities in a power struggle = for=20 control of a market without care of how it affects (screws) the=20 consumer. The average consumer I know either by facial = expression or=20 vocally expresses a dissatisfaction with the current state of=20 affairshttp://www.mobi" target="new">http://www.mobi=">http://www.mobilemag.com/content/100/337/C11865/">http://www.mobi= lemag.com/content/100/337/C11865/While=20 it still appears to be true that PlaysForSure content won't work = on a=20 Zune, the reverse is completely hunky doory. You can seemingly drag=20 songs from the Zune Marketplace onto any PlaysForSure device, = like=20 offerings from Rio and Creative.Rich=20 wrote:> I don't see average consumers = misusing the=20 term. I see strongly > opinionated and technical folks = like=20 those that would have their own > blog or would post to a = public=20 forum. This isn't a consumer topic > beyond that some = folks are=20 trying to make it one. That isn't to say > there aren't = real=20 issues with interoperability and longevity such as you > read = about=20 lately with itunes. This is just a single application of = >=20 DRM. The same aspects that are an issue for this application = are not=20 > issues for the application of DRM to your medical records = or=20 sensitive > corporate documents.> >=20 Rich> > > "Rich = Gauszka"=20 <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com A>> =20 <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>>=20 wrote in message> news:45e4e27a$1{at}w3.nls.net...= > =20 I don't disagree. The notable constant though is that people=20 are> including DRM in their = complaints just=20 because they can. If DRM was as> = beneficial=20 for consumers as the industry propagandists spout I=20 highly> doubt you'd see this = trend.>=20 > > Rich=20 wrote:> > = It's not=20 just DRM and this, it's DRM and anything people want=20 to> > complain about that = can be=20 stretched to garner more support. > = Broadly=20 I> > see it used for = anything that=20 restricts access, copying, or> = similar. =20 I> > think people believe = they will=20 get more sympathy for their> position = from> > a certain audience = if they=20 apply the term DRM than if they are> =20 honest.> >=20 > >=20 Rich> >=20 > =20 >> = > =20 "Rich Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com A>> =20 <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>> =20 > <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>>=20 wrote in message> =20 > news:45e4b899{at}w3.nls.net...>= =20 > I understand the point you are making.=20 Unfortunately, like it> or=20 not,> = > DRM=20 and Activation are starting to be used interchangeably=20 in> =20 everyday> = > =20 use ( as in the Infoworld Gripeline blog=20 )> =20 >> =20 >> = > Rich=20 wrote:> =20 > > This is = neither a=20 content nor a service which is one> = reason=20 I> = > =20 > questioned the use of DRM. I think the new subject=20 is> =20 appropriate.> =20 > =20 >> =20 > >=20 Rich> =20 > =20 >> =20 > =20 >> =20 > > = "Rich=20 Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com A>> =20 <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>> =20 > <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>> =20 > > = <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai= l.com>>=20 wrote in message> =20 > > news:45e4b05e$1{at}w3.nls.net...= > =20 > > It's = an=20 inane activation scheme. From Microsoft's=20 own> = > =20 definition one> =20 > > = could make=20 the case that Adobe's activation is a=20 content> = > =20 owner setting> =20 > > the = business=20 rules of a file ( a program in this = case> ).=20 Most> = > =20 would use> =20 > > = 'activation'=20 for clarity in this context - so = Subject> =20 changed> =20 > =20 >> =20 > > http://www.mic" target="new">http://www.mic=">http://www.microsoft.com/security/glossary.mspx#d">http://www.mic= rosoft.com/security/glossary.mspx#d> &n= bsp;=20 > =20 >> =20 > > = digital=20 rights management (DRM)> =20 > =20 >> =20 > > Any=20 technology used to protect the interests of owners=20 of> = > =20 content and> =20 > > = services=20 (such as copyright owners). Typically,=20 authorized> =20 > > = recipients=20 or> = > =20 > users must acquire a license in order = to=20 consume the> =20 protected> =20 > > =20 material=97files, music, movies=97according to the rights=20 or> = > =20 business rules> =20 > > set = by the=20 content owner.> =20 > =20 >> =20 > =20 >> =20 > > Rich = wrote:> =20 > = > =20 > What does this have to do with DRM? Or = do=20 you> use DRM=20 for> = > =20 > =20 everything> =20 > = > >=20 from actual DRM to encrypted email to=20 password> protected=20 ZIP> = > =20 > files = to> =20 > = > >=20 SSL/TLS?> =20 > = > =20 >> =20 > = > >=20 Rich> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > "Rich Gauszka" <gauszka{at}dontspamhotmail.commailto:gauszka{at}dontspamhotmail.com">gauszka{at}dontspamhotmail.com A>> =20 <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai= l.com>> =20 > <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai= l.com>> =20 > > = <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai= l.com>> =20 > = > =20 > <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai= l.com>>=20 wrote in> =20 message> =20 > = > =20 > news:45e4792a$1{at}w3.nls.net...= > =20 > = > =20 > Adobe - If you use a disk defragger=20 the> activation=20 doesn't> =20 > > like = it?> = > =20 > =20 >> =20 > = > =20 > > =20 > > =20 > > =20 > http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac= tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba= t_activat.html> =20 > = > =20 > when it comes to stupid IT designs as = far as=20 the> = > =20 activation> =20 > > = issues=20 I> = > =20 > > = encountered=20 with Adobe. I upgraded from Acrobat> = 7.0=20 to> = > =20 8.0,> =20 > > = because=20 the> = > =20 > > = demos and=20 features looked great. After> = installing=20 it,> = > I=20 didn't> =20 > = > =20 > really use=20 it> = > =20 > > for = a few=20 months. Then I went to use it and it> = said=20 it> = > was=20 not> = > =20 > > =20 activated."> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > When the reader went to the menu, he = was=20 puzzled to> =20 > see both=20 the> = > =20 > > =20 "Activate'> =20 > = > =20 > and "Deactivate' buttons turned off.=20 "Seems> stupid=20 --> = > =20 > shouldn't=20 one> = > =20 > > =20 always> =20 > = > =20 > be highlighted?" the reader wondered.=20 "After> calling=20 in,> = > =20 > Adobe=20 told> =20 > = > =20 > me = to> =20 > = > =20 > run the repair function. I did, and it=20 worked> for one=20 day,> =20 > > and=20 then> =20 > = > =20 > it = was> =20 > = > =20 > deactivated again and both buttons were = off> again.=20 I> > = called=20 again> =20 > = > =20 > and=20 waited> =20 > = > =20 > on hold forever to be told to uninstall = and> =20 reinstall.> =20 > So = I> =20 > = > =20 > uninstalled=20 and> = > =20 > > it=20 deactivated. I went to reinstall and it = said> =20 I did> = > not=20 have an> =20 > = > =20 > = original> =20 > = > =20 > product to upgrade from. Wow, like I'm = supposed=20 to> = > keep=20 all> = > =20 > > = hundred-plus=20 key> = > =20 > > = codes I've=20 ever had from Adobe. So after about> = 3=20 more> = > =20 people> =20 > > and=20 a> = > =20 > > lot=20 more> =20 > = > =20 > time on the phone I got around the = installation=20 and> = > =20 activated> =20 > > =20 again> =20 > = > =20 > with = a> =20 > = > =20 > temp key. Then within hours it = deactivated=20 again."> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > The reader then entered a support=20 nightmare> from=20 which> = > he=20 is> = > =20 > yet = to> =20 > = > =20 > = awaken.> =20 > = > =20 > For weeks on end, tech after tech would = tell=20 him to> = > =20 run the> =20 > > =20 repair> =20 > = > =20 > = function> =20 > = > =20 > and reinstall. When that wouldn't work, = the=20 techs> = > =20 would begin> =20 > = > =20 > speculating=20 as> = > =20 > > to = what=20 changes he should make to him computer=20 to> = > =20 placate the> =20 > = > =20 > =20 activation> =20 > = > =20 > gods. "Gee, the guy would say, why do = you need=20 to> = > mirror=20 your> =20 > > =20 hard> =20 > = > =20 > = drive?"> =20 > = > =20 > the reader wrote. "Then they send me to = another=20 and> = > the=20 guy says,> =20 > = > =20 > gee, = if> =20 > = > =20 > you upgrade or restore your drive, or = change=20 your> =20 > > =20 configuration, or> =20 > = > =20 > = backup> =20 > = > =20 > to Ghost, or use a RAID array, or use a = disk> = > =20 defragger, the> =20 > > =20 activation> =20 > = > =20 > doesn't like it. Then they start asking = why=20 I> need=20 to> = > do=20 these> =20 > = > =20 > things,=20 which> =20 > = > =20 > is none of their=20 business."> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > Some of the Adobe techs mentioned that = what=20 the> =20 reader> = > =20 really> =20 > > =20 needed> =20 > = > =20 > to = fix> =20 > = > =20 > the activation problem was "Patch=20 2.70."> = > =20 Unfortunately, it seems> =20 > = > =20 > Patch=20 2.70> =20 > = > =20 > is not provided to just any old=20 Acrobat> customer, and=20 the> = > =20 > reader had=20 to> = > =20 > > = supplicate=20 his way up the support ladder to = find> =20 > someone=20 who> = > =20 > = could> =20 > = > =20 > = authorize> =20 > = > =20 > sending it to him. "I finally get to = the=20 right> guy=20 and> = > he=20 asks me> =20 > = > =20 > why I=20 need> =20 > = > =20 > it and why I can't stop mirroring=20 and> defragging=20 and> = > using=20 Ghost.> =20 > = > =20 > Finally=20 he> = > =20 > > says = he'll=20 escalate the issue and I'll have an> =20 e-mail> = > in=20 24> = > =20 > = hours.> =20 > = > =20 > Next = day> =20 > = > =20 > there's no e-mail so I call back. It = was=20 never> = > =20 escalated and> =20 > > I=20 have> =20 > = > =20 > to = start> =20 > = > =20 > the process of filing to get the patch = all=20 over> =20 again."> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > The reader is a stubborn man, though, = and=20 he> = > =20 eventually prevailed> =20 > = > =20 > upon=20 Adobe> =20 > = > =20 > to send him Patch 2.70. It didn't help. = Several> =20 more> = > =20 weeks of> =20 > = > =20 > escalations=20 to> = > =20 > > = supervisors=20 and higher levels of Adobe support=20 have> = > =20 followed,> =20 > > =20 without> =20 > = > =20 > success. Last week Adobe promised to = send him=20 a> = copy> =20 > of Acrobat=20 -> = > =20 > > =20 presumably> =20 > = > =20 > the corporate version - that would get=20 around> the=20 problem.> =20 > > But = at=20 last> =20 > = > =20 > report it still hasn't shown, so the=20 reader's> copy=20 of> = > =20 Acrobat> =20 > > 8=20 remains> =20 > = > =20 > =20 deactivated.> =20 > = > =20 >> =20 > = > =20 >> =20 > = > =20 > "The amount of time, support, and money = that> Adobe=20 and> = > I=20 have> =20 > > =20 wasted> =20 > = > =20 > on = this> =20 > = > =20 > is crazy," the reader wrote. "I=20 understand> protecting=20 your> =20 > > = product,=20 but> = > =20 > > = these people=20 have gone way overboard with = this> =20 > activation=20 that's> =20 > = > =20 > tied = so> =20 > = > =20 > closely to the hardware that you can't = do=20 anything> = > =20 that doesn't> =20 > = > =20 > upset = it.> =20 > = > =20 > Many people back up, restore, defrag = and=20 mirror> disks=20 and> = > =20 > many = more> =20 > = > =20 > will = do> =20 > = > =20 > so as the prices come down. I think = Adobe needs=20 to> = > clean=20 some> =20 > = > =20 > =20 management> =20 > = > =20 > house, toss out this stupid activation = process,=20 and> = > get=20 something> =20 > = > =20 > that=20 works> =20 > = > =20 > instead of the=20 runaround."> =20 > = > =20 > ------=_NextPart_000_0016_01C75AC5.662D4B10-- --- BBBS/NT v4.01 Flag-5
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