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echo: osdebate
to: Rich Gauszka
from: Rich
date: 2007-02-27 19:49:08
subject: Re: Adobe 8 Activation nightmare

From: "Rich" 

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   PlaysForSure tackles the same problem as apple tries with itunes and =
their fairplay.  The key difference is that PlaysForSure is widely =
licensed to avoid the interoperability problems that apple has with =
itunes.  Apple could license PlaysForSure if they wanted.

   I don't think the DRM applications to which you refer to are =
generically corporate interests as much as they are content owner =
interests.  This is why steve jobs stated the obvious when asserting = that
he would like to offer other people's content without any DRM.  Of = course
he would as would probably everyone else who has no interest in = the
content itself.

Rich

  "Rich Gauszka"  wrote in message =
news:45e4f15d$1{at}w3.nls.net...
  or you have the idiocy with Microsoft's PlaysForSure certification. =
DRM=20
  is currently a mess with various corporate entities in a power =
struggle=20
  for control of a market without care of how it affects (screws) the=20
  consumer. The average consumer I know either by facial expression or=20
  vocally expresses a dissatisfaction with the current state of affairs

  http://www.mobilemag.com/content/100/337/C11865/

  While it still appears to be true that PlaysForSure content won't work =

  on a Zune, the reverse is completely hunky doory. You can seemingly =
drag=20
  songs from the Zune Marketplace onto any PlaysForSure device, like=20
  offerings from Rio and Creative.



  Rich wrote:
  >    I don't see average consumers misusing the term.  I see strongly=20
  > opinionated and technical folks like those that would have their own =

  > blog or would post to a public forum.  This isn't a consumer topic=20
  > beyond that some folks are trying to make it one.  That isn't to say =

  > there aren't real issues with interoperability and longevity such as =
you=20
  > read about lately with itunes.  This is just a single application of =

  > DRM.  The same aspects that are an issue for this application are =
not=20
  > issues for the application of DRM to your medical records or =
sensitive=20
  > corporate documents.
  > =20
  > Rich
  > =20
  >=20
  >     "Rich Gauszka"      > wrote in message
  >     news:45e4e27a$1{at}w3.nls.net...
  >     I don't disagree. The notable constant though is that people are
  >     including DRM in their complaints just because they can. If DRM =
was as
  >     beneficial for consumers as the industry propagandists spout I =
highly
  >     doubt you'd see this trend.
  >=20
  >=20
  >     Rich wrote:
  >      >    It's not just DRM and this, it's DRM and anything people =
want to
  >      > complain about that can be stretched to garner more support.=20
  >     Broadly I
  >      > see it used for anything that restricts access, copying, or
  >     similar.  I
  >      > think people believe they will get more sympathy for their
  >     position from
  >      > a certain audience if they apply the term DRM than if they =
are
  >     honest.
  >      >=20
  >      > Rich
  >      >=20
  >      >
  >      >     "Rich Gauszka"      
  >      >     > wrote in message
  >      >     news:45e4b899{at}w3.nls.net...
  >      >     I understand the point you are making. Unfortunately, =
like it
  >     or not,
  >      >     DRM and Activation are starting to be used =
interchangeably in
  >     everyday
  >      >     use ( as in the Infoworld Gripeline blog )
  >      >
  >      >
  >      >     Rich wrote:
  >      >      >    This is neither a content nor a service which is =
one
  >     reason I
  >      >      > questioned the use of DRM.  I think the new subject is
  >     appropriate.
  >      >      >
  >      >      > Rich
  >      >      >
  >      >      >
  >      >      >     "Rich Gauszka"
     
  >      >     
  >      >      >    
> wrote in =
message
  >      >      >     news:45e4b05e$1{at}w3.nls.net...
  >      >      >     It's an inane activation scheme. From Microsoft's =
own
  >      >     definition one
  >      >      >     could make the case that Adobe's activation is a =
content
  >      >     owner setting
  >      >      >     the business rules of a file ( a program in this =
case
  >     ). Most
  >      >     would use
  >      >      >     'activation' for clarity in this context - so =
Subject
  >     changed
  >      >      >
  >      >      >     http://www.microsoft.com/security/glossary.mspx#d
  >      >      >
  >      >      >     digital rights management (DRM)
  >      >      >
  >      >      >     Any technology used to protect the interests of =
owners of
  >      >     content and
  >      >      >     services (such as copyright owners). Typically, =
authorized
  >      >      >     recipients or
  >      >      >     users must acquire a license in order to consume =
the
  >     protected
  >      >      >     material=97files, music, movies=97according to the =
rights or
  >      >     business rules
  >      >      >     set by the content owner.
  >      >      >
  >      >      >
  >      >      >     Rich wrote:
  >      >      >      >    What does this have to do with DRM?  Or do =
you
  >     use DRM for
  >      >      >     everything
  >      >      >      > from actual DRM to encrypted email to password
  >     protected ZIP
  >      >      >     files to
  >      >      >      > SSL/TLS?
  >      >      >      >
  >      >      >      > Rich
  >      >      >      >
  >      >      >      >
  >      >      >      >     "Rich Gauszka"
     
  >      >     
  >      >      >     
  >      >      >      >    
> wrote =
in
  >     message
  >      >      >      >     news:45e4792a$1{at}w3.nls.net...
  >      >      >      >     Adobe - If you use a disk defragger the
  >     activation doesn't
  >      >      >     like it?
  >      >      >      >
  >      >      >      > =20
  >      >      >  =20
  >      >   =20
  >     =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
  >      >      >      >     when it comes to stupid IT designs as far =
as the
  >      >     activation
  >      >      >     issues I
  >      >      >      >     encountered with Adobe. I upgraded from =
Acrobat
  >     7.0 to
  >      >     8.0,
  >      >      >     because the
  >      >      >      >     demos and features looked great. After
  >     installing it,
  >      >     I didn't
  >      >      >      >     really use it
  >      >      >      >     for a few months. Then I went to
use it and =
it
  >     said it
  >      >     was not
  >      >      >      >     activated."
  >      >      >      >
  >      >      >      >
  >      >      >      >     When the reader went to the menu, he was =
puzzled to
  >      >     see both the
  >      >      >      >     "Activate'
  >      >      >      >     and "Deactivate' buttons
turned off. "Seems
  >     stupid --
  >      >      >     shouldn't one
  >      >      >      >     always
  >      >      >      >     be highlighted?" the reader wondered. =
"After
  >     calling in,
  >      >      >     Adobe told
  >      >      >      >     me to
  >      >      >      >     run the repair function. I did, and it =
worked
  >     for one day,
  >      >      >     and then
  >      >      >      >     it was
  >      >      >      >     deactivated again and both buttons were off
  >     again. I
  >      >     called again
  >      >      >      >     and waited
  >      >      >      >     on hold forever to be told to uninstall and
  >     reinstall.
  >      >     So I
  >      >      >      >     uninstalled and
  >      >      >      >     it deactivated. I went to reinstall and it =
said
  >     I did
  >      >     not have an
  >      >      >      >     original
  >      >      >      >     product to upgrade from. Wow, like I'm =
supposed to
  >      >     keep all
  >      >      >      >     hundred-plus key
  >      >      >      >     codes I've ever had from Adobe. So after =
about
  >     3 more
  >      >     people
  >      >      >     and a
  >      >      >      >     lot more
  >      >      >      >     time on the phone I got around the =
installation and
  >      >     activated
  >      >      >     again
  >      >      >      >     with a
  >      >      >      >     temp key. Then within hours it deactivated =
again."
  >      >      >      >
  >      >      >      >
  >      >      >      >     The reader then entered a support nightmare
  >     from which
  >      >     he is
  >      >      >     yet to
  >      >      >      >     awaken.
  >      >      >      >     For weeks on end, tech after tech would =
tell him to
  >      >     run the
  >      >      >     repair
  >      >      >      >     function
  >      >      >      >     and reinstall. When that wouldn't
work, the =
techs
  >      >     would begin
  >      >      >      >     speculating as
  >      >      >      >     to what changes he should make to him =
computer to
  >      >     placate the
  >      >      >      >     activation
  >      >      >      >     gods. "Gee, the guy would
say, why do you =
need to
  >      >     mirror your
  >      >      >     hard
  >      >      >      >     drive?"
  >      >      >      >     the reader wrote. "Then they
send me to =
another and
  >      >     the guy says,
  >      >      >      >     gee, if
  >      >      >      >     you upgrade or restore your drive, or =
change your
  >      >      >     configuration, or
  >      >      >      >     backup
  >      >      >      >     to Ghost, or use a RAID array, or use a =
disk
  >      >     defragger, the
  >      >      >     activation
  >      >      >      >     doesn't like it. Then they start
asking why =
I
  >     need to
  >      >     do these
  >      >      >      >     things, which
  >      >      >      >     is none of their business."
  >      >      >      >
  >      >      >      >
  >      >      >      >     Some of the Adobe techs mentioned
that what =
the
  >     reader
  >      >     really
  >      >      >     needed
  >      >      >      >     to fix
  >      >      >      >     the activation problem was
"Patch 2.70."
  >      >     Unfortunately, it seems
  >      >      >      >     Patch 2.70
  >      >      >      >     is not provided to just any old Acrobat
  >     customer, and the
  >      >      >     reader had to
  >      >      >      >     supplicate his way up the support
ladder to =
find
  >      >     someone who
  >      >      >     could
  >      >      >      >     authorize
  >      >      >      >     sending it to him. "I finally
get to the =
right
  >     guy and
  >      >     he asks me
  >      >      >      >     why I need
  >      >      >      >     it and why I can't stop mirroring and
  >     defragging and
  >      >     using Ghost.
  >      >      >      >     Finally he
  >      >      >      >     says he'll escalate the issue and
I'll have =
an
  >     e-mail
  >      >     in 24
  >      >      >     hours.
  >      >      >      >     Next day
  >      >      >      >     there's no e-mail so I call back. It was =
never
  >      >     escalated and
  >      >      >     I have
  >      >      >      >     to start
  >      >      >      >     the process of filing to get the patch all =
over
  >     again."
  >      >      >      >
  >      >      >      >
  >      >      >      >     The reader is a stubborn man, though, and =
he
  >      >     eventually prevailed
  >      >      >      >     upon Adobe
  >      >      >      >     to send him Patch 2.70. It didn't help. =
Several
  >     more
  >      >     weeks of
  >      >      >      >     escalations to
  >      >      >      >     supervisors and higher levels of Adobe =
support have
  >      >     followed,
  >      >      >     without
  >      >      >      >     success. Last week Adobe promised to send =
him a
  >     copy
  >      >     of Acrobat -
  >      >      >      >     presumably
  >      >      >      >     the corporate version - that would get =
around
  >     the problem.
  >      >      >     But at last
  >      >      >      >     report it still hasn't shown, so the =
reader's
  >     copy of
  >      >     Acrobat
  >      >      >     8 remains
  >      >      >      >     deactivated.
  >      >      >      >
  >      >      >      >
  >      >      >      >     "The amount of time, support,
and money =
that
  >     Adobe and
  >      >     I have
  >      >      >     wasted
  >      >      >      >     on this
  >      >      >      >     is crazy," the reader wrote.
"I understand
  >     protecting your
  >      >      >     product, but
  >      >      >      >     these people have gone way overboard with =
this
  >      >     activation that's
  >      >      >      >     tied so
  >      >      >      >     closely to the hardware that you can't do =
anything
  >      >     that doesn't
  >      >      >      >     upset it.
  >      >      >      >     Many people back up, restore, defrag and =
mirror
  >     disks and
  >      >      >     many more
  >      >      >      >     will do
  >      >      >      >     so as the prices come down. I think Adobe =
needs to
  >      >     clean some
  >      >      >      >     management
  >      >      >      >     house, toss out this stupid activation =
process, and
  >      >     get something
  >      >      >      >     that works
  >      >      >      >     instead of the runaround."
  >      >      >      >
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PlaysForSure tackles the =
same problem=20
as apple tries with itunes and their fairplay.  The key difference
= is that=20
PlaysForSure is widely licensed to avoid the interoperability problems = that=20
apple has with itunes.  Apple could license PlaysForSure if
they=20 wanted.
 
   I don't
think the DRM =
applications to=20
which you refer to are generically corporate interests as much as they = are=20
content owner interests.  This is why steve jobs stated the
obvious = when=20
asserting that he would like to offer other people's content without any =

DRM.  Of course he would as would probably everyone else who has no =

interest in the content itself.
 
Rich
 

  "Rich Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com
A>>=20
  wrote in message news:45e4f15d$1{at}w3.nls.net...or=20
  you have the idiocy with Microsoft's PlaysForSure certification. DRM =
is=20
  currently a mess with various corporate entities in a power struggle =
for=20
  control of a market without care of how it affects (screws) the =
consumer.=20
  The average consumer I know either by facial expression or vocally =

  expresses a dissatisfaction with the current state of =
affairshttp://www.mobi" target="new">http://www.mobi=">http://www.mobilemag.com/content/100/337/C11865/">http://www.mobi=
lemag.com/content/100/337/C11865/While=20
  it still appears to be true that PlaysForSure content won't work =
on a=20
  Zune, the reverse is completely hunky doory. You can seemingly drag =
songs=20
  from the Zune Marketplace onto any PlaysForSure device, like =
offerings=20
  from Rio and Creative.Rich =
wrote:>    I=20
  don't see average consumers misusing the term.  I see strongly =
>=20
  opinionated and technical folks like those that would have their own =
>=20
  blog or would post to a public forum.  This isn't a consumer =
topic=20
  > beyond that some folks are trying to make it
one.  That =
isn't to=20
  say > there aren't real issues with interoperability and =
longevity such=20
  as you > read about lately with itunes.  This is just a =
single=20
  application of > DRM.  The same aspects that
are an issue =
for this=20
  application are not > issues for the application of DRM to your =
medical=20
  records or sensitive > corporate
documents.>  =
>=20
  Rich>  >
>     "Rich =
Gauszka"=20
  <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com
A>>    =20
  <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>=20
  wrote in message>     news:45e4e27a$1{at}w3.nls.net...=
>    =20
  I don't disagree. The notable constant though is that people=20
  are>     including
DRM in their complaints =
just=20
  because they can. If DRM was
as>     =
beneficial for=20
  consumers as the industry propagandists spout I=20
  highly>     doubt
you'd see this =
trend.>=20
  >
>     Rich=20
 
wrote:>     
>    =
It's not=20
  just DRM and this, it's DRM and anything people want=20
  to>     
> complain about that can =
be=20
  stretched to garner more support.
>     =
Broadly=20
  I>     
> see it used for anything =
that=20
  restricts access, copying,
or>     =
similar. =20
  I>     
> think people believe they =
will=20
  get more sympathy for
their>     position=20
  from>     
> a certain audience if =
they=20
  apply the term DRM than if they
are>    =20
 
honest.>     
>=20
  >      >=20
  Rich>     
>=20
  >     =20
  >>      =
>     "Rich=20
  Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com
A>>    =20
  <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>     =20
  >     <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>=20
  wrote in
message>     =20
  >     news:45e4b899{at}w3.nls.net...>=
     =20
  >     I understand the point
you are making.=20
  Unfortunately, like
it>     or=20
  not,>      =
>     DRM=20
  and Activation are starting to be used interchangeably=20
  in>    =20
  everyday>      =
>    =20
  use ( as in the Infoworld Gripeline blog=20
  )>     =20
  >>     =20
  >>      =
>     Rich=20
  wrote:>     =20
  >     
>    This is =
neither a=20
  content nor a service which is
one>     =
reason=20
  I>      =
>     =20
  > questioned the use of DRM.  I think the new subject=20
  is>    =20
  appropriate.>     =20
  >      =
>>     =20
  >      >=20
  Rich>      =
>     =20
  >>      =
>     =20
  >>      =
>     =20
  >     "Rich Gauszka"
<gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com
A>>    =20
  <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>     =20
  >     <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>     =20
  >     
>     <mailto:gauszka{at}-nospam-hotmai=">mailto:gauszka{at}-nospam-hotmail.com">mailto:gauszka{at}-nospam-hotmai=
l.com>>=20
  wrote in
message>     =20
  >     
>     news:45e4b05e$1{at}w3.nls.net...=
>     =20
  >     
>     It's =
an inane=20
  activation scheme. From Microsoft's =
own>     =20
  >     definition=20
  one>      =
>     =20
  >     could make the case that Adobe's =
activation is a=20
  content>      =
>    =20
  owner
setting>     =20
  >     
>     the =
business=20
  rules of a file ( a program in this =
case>     ).=20
  Most>      =
>     would=20
  use>      =
>     =20
  >     'activation' for clarity
in this context =
- so=20
  Subject>    =20
  changed>     =20
  >      =
>>     =20
  >     
>     http://www.mic" target="new">http://www.mic=">http://www.microsoft.com/security/glossary.mspx#d">http://www.mic=
rosoft.com/security/glossary.mspx#d>    &n=
bsp;=20
  >      =
>>     =20
  >     
>     =
digital rights=20
  management
(DRM)>     =20
  >      =
>>     =20
  >     
>     Any =
technology=20
  used to protect the interests of owners=20
  of>     
>     =
content=20
  and>      =
>     =20
  >     services (such as
copyright owners). =
Typically,=20
  authorized>     =20
  >     
>     =
recipients=20
  or>      =
>     =20
  >     users must acquire a
license in order to =
consume=20
  the>    =20
  protected>     =20
  >     
>    =20
  material=97files, music, movies=97according to the rights=20
  or>     
>     =
business=20
  rules>      =
>     =20
  >     set by the content=20
  owner.>     =20
  >      =
>>     =20
  >      =
>>     =20
  >     
>     Rich=20
  wrote:>     =20
  >     
>     =20
  >    What does this have to do with
DRM?  Or do =

  you>     use DRM=20
  for>      =
>     =20
  >     =
everything>     =20
  >     
>      =
>=20
  from actual DRM to encrypted email to =
password>    =20
  protected
ZIP>     =20
  >     
>     files=20
  to>      =
>     =20
  >      >=20
  SSL/TLS?>     =20
  >     
>     =20
  >>      =
>     =20
  >      >=20
  Rich>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >>      =
>     =20
  >     
>     "Rich =
Gauszka"=20
  <gauszka{at}dontspamhotmail.commailto:gauszka{at}dontspamhotmail.com">gauszka{at}dontspamhotmail.com
A>>    =20
  <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai=
l.com>>     =20
  >     <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai=
l.com>>     =20
  >     
>     <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai=
l.com>>     =20
  >     
>     =20
  >     <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai=
l.com>>=20
  wrote in>    =20
  message>     =20
  >     
>     =20
  >     news:45e4792a$1{at}w3.nls.net...=
>     =20
  >     
>     =20
  >     Adobe - If you use a
disk defragger=20
  the>     activation=20
  doesn't>     =20
  >     
>     like=20
  it?>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  > 
>     =20
  >     
>  =20
  >     
>   =20
  >     http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.html>     =20
  >     
>     =20
  >     when it comes to stupid
IT designs as far =
as=20
  the>     
>     =

  activation>     =20
  >     
>     issues =

  I>      =
>     =20
  >     
>     =
encountered=20
  with Adobe. I upgraded from
Acrobat>     =
7.0=20
  to>     
>    =20
  8.0,>      =
>     =20
  >     because =
the>     =20
  >     
>     =20
  >     demos and features
looked great.=20
  After>     installing=20
  it,>     
>     =
I=20
  didn't>     =20
  >     
>     =20
  >     really use=20
  it>      =
>     =20
  >     
>     for a =
few=20
  months. Then I went to use it and
it>     =
said=20
  it>     
>     =
was=20
  not>      =
>     =20
  >     
>    =20
 
activated.">     =20
  >     
>     =20
  >>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >     When the reader went to
the menu, he was =
puzzled=20
  to>     
>     =
see both=20
  the>      =
>     =20
  >     
>    =20
 
"Activate'>     =20
  >     
>     =20
  >     and "Deactivate'
buttons turned off.=20
  "Seems>     stupid=20
  -->      =
>     =20
  >     shouldn't=20
  one>      =
>     =20
  >     
>    =20
  always>     =20
  >     
>     =20
  >     be highlighted?"
the reader wondered.=20
  "After>     calling=20
  in,>      =
>     =20
  >     Adobe =
told>     =20
  >     
>     =20
  >     me =
to>     =20
  >     
>     =20
  >     run the repair function.
I did, and it=20
  worked>     for one=20
  day,>      =
>     =20
  >     and =
then>     =20
  >     
>     =20
  >     it =
was>     =20
  >     
>     =20
  >     deactivated again and
both buttons were=20
  off>     again.=20
  I>     
>     =
called=20
  again>      =
>     =20
  >     
>     and=20
  waited>     =20
  >     
>     =20
  >     on hold forever to be
told to uninstall=20
  and>    =20
  reinstall.>      =
>    =20
  So I>      =
>     =20
  >     
>     =
uninstalled=20
  and>      =
>     =20
  >     
>     it=20
  deactivated. I went to reinstall and it =
said>     I=20
  did>     
>     =
not=20
  have an>     =20
  >     
>     =20
  >     =
original>     =20
  >     
>     =20
  >     product to upgrade from.
Wow, like I'm =
supposed=20
  to>     
>     =
keep=20
  all>      =
>     =20
  >     
>     =
hundred-plus=20
  key>      =
>     =20
  >     
>     codes =
I've=20
  ever had from Adobe. So after
about>     3=20
  more>      =
>    =20
  people>     =20
  >     
>     and=20
  a>      =
>     =20
  >     
>     lot=20
  more>      =
>     =20
  >     
>     time =
on the=20
  phone I got around the installation =
and>     =20
  >     =
activated>     =20
  >     
>    =20
  again>      =
>     =20
  >     
>     with=20
  a>      =
>     =20
  >     
>     temp =
key. Then=20
  within hours it deactivated =
again.">     =20
  >     
>     =20
  >>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >     The reader then entered
a support=20
  nightmare>     from=20
  which>      =
>     he=20
  is>      =
>     =20
  >     yet =
to>     =20
  >     
>     =20
  >     =
awaken.>     =20
  >     
>     =20
  >     For weeks on end, tech
after tech would =
tell him=20
  to>     
>     =
run=20
  the>      =
>     =20
  >     =
repair>     =20
  >     
>     =20
  >     =
function>     =20
  >     
>     =20
  >     and reinstall. When that
wouldn't work, =
the=20
  techs>      =
>     would=20
  begin>      =
>     =20
  >     
>     =
speculating=20
  as>      =
>     =20
  >     
>     to =
what=20
  changes he should make to him computer=20
  to>     
>     =
placate=20
  the>      =
>     =20
  >     
>    =20
  activation>     =20
  >     
>     =20
  >     gods. "Gee, the guy
would say, why do you =
need=20
  to>     
>     =
mirror=20
  your>      =
>     =20
  >     =
hard>     =20
  >     
>     =20
  >     =
drive?">     =20
  >     
>     =20
  >     the reader wrote.
"Then they send me to =
another=20
  and>     
>     =
the guy=20
  says,>      =
>     =20
  >     
>     gee,=20
  if>      =
>     =20
  >     
>     you =
upgrade or=20
  restore your drive, or change =
your>     =20
  >     
>     =
configuration,=20
  or>      =
>     =20
  >     
>    =20
  backup>     =20
  >     
>     =20
  >     to Ghost, or use a RAID
array, or use a=20
  disk>      =
>    =20
  defragger,
the>     =20
  >     
>    =20
  activation>     =20
  >     
>     =20
  >     doesn't like it. Then
they start asking =
why=20
  I>     need=20
  to>     
>     =
do=20
  these>      =
>     =20
  >     
>     =
things,=20
  which>      =
>     =20
  >     
>     is =
none of=20
  their
business.">     =20
  >     
>     =20
  >>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >     Some of the Adobe techs
mentioned that =
what=20
  the>    =20
  reader>      =
>    =20
  really>     =20
  >     
>    =20
  needed>     =20
  >     
>     =20
  >     to =
fix>     =20
  >     
>     =20
  >     the activation problem
was "Patch=20
  2.70.">      =
>    =20
  Unfortunately, it
seems>     =20
  >     
>     =20
  >     Patch =
2.70>     =20
  >     
>     =20
  >     is not provided to just any old=20
  Acrobat>     customer, and=20
  the>      =
>     =20
  >     reader had=20
  to>      =
>     =20
  >     
>     =
supplicate his=20
  way up the support ladder to =
find>     =20
  >     someone =
who>     =20
  >     
>    =20
  could>      =
>     =20
  >     
>    =20
  authorize>     =20
  >     
>     =20
  >     sending it to him.
"I finally get to the=20
  right>     guy=20
  and>     
>     =
he asks=20
  me>      =
>     =20
  >     
>     why I=20
  need>      =
>     =20
  >     
>     it and =
why I=20
  can't stop mirroring
and>     defragging=20
  and>     
>     =
using=20
  Ghost.>     =20
  >     
>     =20
  >     Finally =
he>     =20
  >     
>     =20
  >     says he'll escalate the
issue and I'll =
have=20
  an>    =20
  e-mail>      =
>     in=20
  24>      =
>     =20
  >     =
hours.>     =20
  >     
>     =20
  >     Next =
day>     =20
  >     
>     =20
  >     there's no e-mail so I
call back. It was=20
  never>      =
>    =20
  escalated
and>     =20
  >     
>     I=20
  have>      =
>     =20
  >     
>     to=20
  start>      =
>     =20
  >     
>     the =
process of=20
  filing to get the patch all
over>    =20
  again.">     =20
  >     
>     =20
  >>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >     The reader is a stubborn
man, though, and =

  he>     
>    =20
  eventually
prevailed>     =20
  >     
>     =20
  >     upon =
Adobe>     =20
  >     
>     =20
  >     to send him Patch 2.70.
It didn't help.=20
  Several>    =20
  more>      =
>     weeks=20
  of>      =
>     =20
  >     
>     =
escalations=20
  to>      =
>     =20
  >     
>     =
supervisors=20
  and higher levels of Adobe support =
have>     =20
  >     =
followed,>     =20
  >     
>    =20
  without>     =20
  >     
>     =20
  >     success. Last week Adobe
promised to send =
him=20
  a>     =
copy>     =20
  >     of Acrobat=20
  ->      =
>     =20
  >     
>    =20
  presumably>     =20
  >     
>     =20
  >     the corporate version -
that would get=20
  around>     the=20
  problem.>     =20
  >     
>     But at =

  last>      =
>     =20
  >     
>     report =
it=20
  still hasn't shown, so the
reader's>     =
copy=20
  of>     
>    =20
  Acrobat>     =20
  >     
>     8=20
  remains>     =20
  >     
>     =20
  >    =20
  deactivated.>     =20
  >     
>     =20
  >>      =
>     =20
  >      =
>>     =20
  >     
>     =20
  >     "The amount of
time, support, and money=20
  that>     Adobe=20
  and>     
>     =
I=20
  have>      =
>     =20
  >     =
wasted>     =20
  >     
>     =20
  >     on =
this>     =20
  >     
>     =20
  >     is crazy," the
reader wrote. "I=20
  understand>     protecting=20
  your>      =
>     =20
  >     product,=20
  but>      =
>     =20
  >     
>     these =
people=20
  have gone way overboard with =
this>     =20
  >     activation=20
  that's>     =20
  >     
>     =20
  >     tied =
so>     =20
  >     
>     =20
  >     closely to the hardware
that you can't do =

  anything>      =
>    =20
  that doesn't>     =20
  >     
>     =20
  >     upset =
it.>     =20
  >     
>     =20
  >     Many people back up,
restore, defrag and=20
  mirror>     disks=20
  and>      =
>     =20
  >     many =
more>     =20
  >     
>     =20
  >     will =
do>     =20
  >     
>     =20
  >     so as the prices come
down. I think Adobe =
needs=20
  to>     
>     =
clean=20
  some>      =
>     =20
  >     
>    =20
  management>     =20
  >     
>     =20
  >     house, toss out this
stupid activation =
process,=20
  and>     
>     =
get=20
  something>     =20
  >     
>     =20
  >     that =
works>     =20
  >     
>     =20
  >     instead of the=20
 
runaround.">     =20
  >     
>     =20
>

------=_NextPart_000_0571_01C75AA8.587D4A00--

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