From: "Rich" 

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   This is neither a content nor a service which is one reason I =
questioned the use of DRM.  I think the new subject is appropriate.

Rich

  "Rich Gauszka"  wrote in message =
news:45e4b05e$1{at}w3.nls.net...
  It's an inane activation scheme. From Microsoft's own definition one=20
  could make the case that Adobe's activation is a content owner setting =

  the business rules of a file ( a program in this case ). Most would =
use=20
  'activation' for clarity in this context - so Subject changed

  http://www.microsoft.com/security/glossary.mspx#d

  digital rights management (DRM)

  Any technology used to protect the interests of owners of content and=20
  services (such as copyright owners). Typically, authorized recipients =
or=20
  users must acquire a license in order to consume the protected=20
  material=97files, music, movies=97according to the rights or business =
rules=20
  set by the content owner.


  Rich wrote:
  >    What does this have to do with DRM?  Or do you use DRM for =
everything=20
  > from actual DRM to encrypted email to password protected ZIP files =
to=20
  > SSL/TLS?
  > =20
  > Rich
  > =20
  >=20
  >     "Rich Gauszka"      > wrote in message
  >     news:45e4792a$1{at}w3.nls.net...
  >     Adobe - If you use a disk defragger the activation doesn't like =
it?
  >=20
  >     =
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht=
ml
  >     when it comes to stupid IT designs as far as the activation =
issues I
  >     encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, =
because the
  >     demos and features looked great. After installing it, I didn't
  >     really use it
  >     for a few months. Then I went to use it and it said it was not
  >     activated."
  >=20
  >=20
  >     When the reader went to the menu, he was puzzled to see both the
  >     "Activate'
  >     and "Deactivate' buttons turned off. "Seems stupid --
shouldn't =
one
  >     always
  >     be highlighted?" the reader wondered. "After calling in, Adobe =
told
  >     me to
  >     run the repair function. I did, and it worked for one day, and =
then
  >     it was
  >     deactivated again and both buttons were off again. I called =
again
  >     and waited
  >     on hold forever to be told to uninstall and reinstall. So I
  >     uninstalled and
  >     it deactivated. I went to reinstall and it said I did not have =
an
  >     original
  >     product to upgrade from. Wow, like I'm supposed to keep all
  >     hundred-plus key
  >     codes I've ever had from Adobe. So after about 3 more people and =
a
  >     lot more
  >     time on the phone I got around the installation and activated =
again
  >     with a
  >     temp key. Then within hours it deactivated again."
  >=20
  >=20
  >     The reader then entered a support nightmare from which he is yet =
to
  >     awaken.
  >     For weeks on end, tech after tech would tell him to run the =
repair
  >     function
  >     and reinstall. When that wouldn't work, the techs would begin
  >     speculating as
  >     to what changes he should make to him computer to placate the
  >     activation
  >     gods. "Gee, the guy would say, why do you need to mirror your =
hard
  >     drive?"
  >     the reader wrote. "Then they send me to another and the guy =
says,
  >     gee, if
  >     you upgrade or restore your drive, or change your configuration, =
or
  >     backup
  >     to Ghost, or use a RAID array, or use a disk defragger, the =
activation
  >     doesn't like it. Then they start asking why I need to do these
  >     things, which
  >     is none of their business."
  >=20
  >=20
  >     Some of the Adobe techs mentioned that what the reader really =
needed
  >     to fix
  >     the activation problem was "Patch 2.70." Unfortunately, it seems
  >     Patch 2.70
  >     is not provided to just any old Acrobat customer, and the reader =
had to
  >     supplicate his way up the support ladder to find someone who =
could
  >     authorize
  >     sending it to him. "I finally get to the right guy and he asks =
me
  >     why I need
  >     it and why I can't stop mirroring and defragging and using =
Ghost.
  >     Finally he
  >     says he'll escalate the issue and I'll have an e-mail in 24 =
hours.
  >     Next day
  >     there's no e-mail so I call back. It was never escalated and I =
have
  >     to start
  >     the process of filing to get the patch all over again."
  >=20
  >=20
  >     The reader is a stubborn man, though, and he eventually =
prevailed
  >     upon Adobe
  >     to send him Patch 2.70. It didn't help. Several more weeks of
  >     escalations to
  >     supervisors and higher levels of Adobe support have followed, =
without
  >     success. Last week Adobe promised to send him a copy of Acrobat =
-
  >     presumably
  >     the corporate version - that would get around the problem. But =
at last
  >     report it still hasn't shown, so the reader's copy of Acrobat 8 =
remains
  >     deactivated.
  >=20
  >=20
  >     "The amount of time, support, and money that Adobe and I have =
wasted
  >     on this
  >     is crazy," the reader wrote. "I understand protecting your =
product, but
  >     these people have gone way overboard with this activation that's
  >     tied so
  >     closely to the hardware that you can't do anything that doesn't
  >     upset it.
  >     Many people back up, restore, defrag and mirror disks and many =
more
  >     will do
  >     so as the prices come down. I think Adobe needs to clean some
  >     management
  >     house, toss out this stupid activation process, and get =
something
  >     that works
  >     instead of the runaround."
  >
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   This is
neither a content =
nor a=20
service which is one reason I questioned the use of DRM.  I think
= the new=20
subject is appropriate.
 
Rich
 

  "Rich Gauszka" <gauszka{at}-nospam-hotmail.commailto:gauszka{at}-nospam-hotmail.com">gauszka{at}-nospam-hotmail.com
A>>=20
  wrote in message news:45e4b05e$1{at}w3.nls.net...It's=20
  an inane activation scheme. From Microsoft's own definition one =
could make=20
  the case that Adobe's activation is a content owner setting the =
business=20
  rules of a file ( a program in this case ). Most would use =
'activation'=20
  for clarity in this context - so Subject changedhttp://www.mic" target="new">http://www.mic=">http://www.microsoft.com/security/glossary.mspx#d">http://www.mic=
rosoft.com/security/glossary.mspx#ddigital=20
  rights management (DRM)Any technology used to protect the =
interests of=20
  owners of content and services (such as copyright owners). =
Typically,=20
  authorized recipients or users must acquire a license in order to =
consume=20
  the protected material=97files, music, movies=97according to the =
rights or=20
  business rules set by the content
owner.Rich=20
  wrote:>    What does this
have to do with =
DRM?  Or=20
  do you use DRM for everything > from actual DRM to encrypted =
email to=20
  password protected ZIP files to >
SSL/TLS?>  =
>=20
  Rich>  >
>     "Rich =
Gauszka"=20
  <gauszka{at}dontspamhotmail.commailto:gauszka{at}dontspamhotmail.com">gauszka{at}dontspamhotmail.com
A>>    =20
  <mailto:gauszka{at}dontspamhotmai=">mailto:gauszka{at}dontspamhotmail.com">mailto:gauszka{at}dontspamhotmai=
l.com>>=20
  wrote in message>     news:45e4792a$1{at}w3.nls.net...=
>    =20
  Adobe - If you use a disk defragger the activation doesn't like =
it?>=20
  >     http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_ac=
tivat.html">http://weblog.infoworld.com/gripeline/archives/2007/02/acroba=
t_activat.html>    =20
  when it comes to stupid IT designs as far as the activation issues=20
  I>     encountered
with Adobe. I upgraded =
from=20
  Acrobat 7.0 to 8.0, because
the>     demos =
and=20
  features looked great. After installing it, I=20
  didn't>     really use=20
  it>     for a few
months. Then I went to =
use it and=20
  it said it was
not>    
activated."> =

  >
>     When the reader
went to the =
menu, he=20
  was puzzled to see both
the>    =20
  "Activate'>    
and "Deactivate' buttons =
turned=20
  off. "Seems stupid -- shouldn't
one>    =20
  always>     be
highlighted?" the reader =
wondered.=20
  "After calling in, Adobe
told>     me=20
  to>     run the
repair function. I did, and =
it=20
  worked for one day, and
then>     it=20
  was>     deactivated
again and both buttons =
were=20
  off again. I called
again>     and=20
  waited>     on hold
forever to be told to =
uninstall=20
  and reinstall. So
I>     uninstalled=20
  and>     it
deactivated. I went to =
reinstall and it=20
  said I did not have an>    =20
  original>    
product to upgrade from. Wow, =
like=20
  I'm supposed to keep
all>    
hundred-plus=20
  key>     codes I've
ever had from Adobe. So =
after=20
  about 3 more people and
a>     lot=20
  more>     time on
the phone I got around =
the=20
  installation and activated
again>     with=20
  a>     temp key.
Then within hours it =
deactivated=20
  again."> >
>     The reader =
then=20
  entered a support nightmare from which he is yet=20
  to>     =
awaken.>     For=20
  weeks on end, tech after tech would tell him to run the=20
  repair>    =20
  function>     and
reinstall. When that =
wouldn't=20
  work, the techs would
begin>     =
speculating=20
  as>     to what
changes he should make to =
him=20
  computer to placate
the>    =20
  activation>    
gods. "Gee, the guy would =
say, why=20
  do you need to mirror your
hard>    =20
  drive?">    
the reader wrote. "Then they =
send me=20
  to another and the guy
says,>     gee,=20
  if>     you upgrade
or restore your drive, =
or=20
  change your configuration,
or>    =20
  backup>     to
Ghost, or use a RAID array, =
or use a=20
  disk defragger, the
activation>    
doesn't =
like=20
  it. Then they start asking why I need to do=20
  these>     things,=20
  which>     is none of their =
business.">=20
  >
>     Some of the
Adobe techs =
mentioned=20
  that what the reader really
needed>     to=20
  fix>     the
activation problem was "Patch =
2.70."=20
  Unfortunately, it
seems>     Patch=20
  2.70>     is not
provided to just any old =
Acrobat=20
  customer, and the reader had
to>     =
supplicate his=20
  way up the support ladder to find someone who=20
  could>    =20
  authorize>    
sending it to him. "I =
finally get to=20
  the right guy and he asks
me>     why I=20
  need>     it and why
I can't stop mirroring =
and=20
  defragging and using
Ghost.>     Finally=20
  he>     says he'll
escalate the issue and =
I'll have=20
  an e-mail in 24
hours.>     Next=20
  day>     there's no
e-mail so I call back. =
It was=20
  never escalated and I
have>     to=20
  start>     the
process of filing to get the =
patch=20
  all over again."> >
>     The =
reader=20
  is a stubborn man, though, and he eventually=20
  prevailed>     upon=20
  Adobe>     to send
him Patch 2.70. It =
didn't help.=20
  Several more weeks
of>     escalations=20
  to>     supervisors
and higher levels of =
Adobe=20
  support have followed,
without>     =
success. Last=20
  week Adobe promised to send him a copy of Acrobat=20
  ->     =
presumably>    =20
  the corporate version - that would get around the problem. But at=20
  last>     report it
still hasn't shown, so =
the=20
  reader's copy of Acrobat 8
remains>    =20
  deactivated.> >
>     "The =
amount of=20
  time, support, and money that Adobe and I have=20
  wasted>     on =
this>    =20
  is crazy," the reader wrote. "I understand protecting your product,=20
  but>     these
people have gone way =
overboard with=20
  this activation
that's>     tied=20
  so>     closely to
the hardware that you =
can't do=20
  anything that
doesn't>     upset=20
  it.>     Many people
back up, restore, =
defrag and=20
  mirror disks and many
more>     will=20
  do>     so as the
prices come down. I think =
Adobe=20
  needs to clean some>    =20
  management>    
house, toss out this stupid =

  activation process, and get
something>     =
that=20
  works>     instead of the=20
runaround.">

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