On Mon, 03 Mar 2014, Joe Delahaye wrote to Roger Nelson:

 RN> That won't be necessary.  Whenever I call them about anything, I 
 RN> receive an email with a link to their site to critique them.  
 RN> While I think their support people do a credible job with the 
 RN> meager talents and training they possess, I always add something 
 RN> in the box at the end having nothing to do with the human I spoke 
 RN> with and lots to do about the way they conduct their business 
 RN> without telling them how.  (-:[

 JD> LOL.  Your missives there will get about the same result I would
 JD> guess.  IOW, ignored, unless several thousand people hae the same
 JD> problem

actually, they are catalogued and analyzed by marketing and support teams
so they can attempt to fix the problems... they do eventually get seen by a
human even if the majority of the support was done by an AI as happens in a
lot of cases...

)\/(ark

One of the great tragedies of life is the murder of a beautiful theory by a
gang of brutal facts. --Benjamin Franklin

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