From: Mike '/m' 

On Fri, 18 Nov 2005 21:17:00 +1200, black.hole.4.spam{at}gmail.com (Don Hills) wrote:

>In article , "Rich Gauszka"

wrote:
>>... all they had is the 'recover the whole thing and nothing but'  stuff
>
>That's pretty much standard practice for large OEMs. It reduces their
>support costs - the logic is, no-one knows what the customer has been
>fiddling with. It would take too long to figure it out, especially over the
>phone. Restore it to a known good configuration and any remaining problem
>must be hardware.

Dell gives the support person 15 minutes to solve the problem before they
tell the customer to wipe the disk and re-install.

 /m

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