From: black.hole.4.spam{at}gmail.com (Don Hills)

In article , Mike '/m'
 wrote:
>
>Dell gives the support person 15 minutes to solve the problem before
>they tell the customer to wipe the disk and re-install.

More credit to them. Many lesser OEMs don't - they simply pass the
discounted price of the OS on to the customer and provide no support. At
IBM, we usually only required a reload when the customer insisted the
problem was due to hardware and wanted it fixed/replaced under warranty.

--
Don Hills    (dmhills at attglobaldotnet)     Wellington, New Zealand
"New interface closely resembles Presentation Manager,
 preparing you for the wonders of OS/2!"
    -- Advertisement on the box for Microsoft Windows 2.11 for 286

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