From: Jeff Shultz 

The customer comes to your business for a solution - would the customer be
happier if you corrected their errors and gave them an effective solution,
or would they be happier if you let them drive on and sold them a bunch of
stuff they asked for that wouldn't solve their problem?

On Fri, 11 Feb 2005 20:15:05 -0600,  wrote:

> Business do not exist without customers.
>
> "Gary Wiltshire"  wrote in message
> news:opsl1thkakeipai0{at}news.barkto.com...
>> On Fri, 11 Feb 2005 03:41:53 -0500, Tony Ingenoso
>>  wrote:
>>
>>> The customer is always right.  Microsoft seems to have lost sight of
>>> this basic business principle.
>>
>> No, you just want to leave the customer with that impression.  The
>> customer is frequently dead wrong.
>>
>> --
>> Gary Wiltshire

--- BBBS/NT v4.01 Flag-5