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echo: nthelp
to: Chris
from: Glenn Meadows
date: 2005-02-22 13:24:38
subject: Re: Outlook question

From: "Glenn Meadows" 

I'm also going to change him from hard IP address, to the mail server
address of mail.compendiamedia.com.  Our internal DNS will send him to the
IP, and I believe that his hosts file will map it anyway.  (Trying to
figure out what's different about his configuration than others here).

--

Glenn M.
"Chris"  wrote in message
news:421b84b6$1{at}w3.nls.net...
> 1) Make sure you have the latest NIC drivers loaded.
> 2) Try connecting through the laptop's NIC and through the Docking
> Station's NIC.  See whether both fail.  If one fails and the other
> doesn't, then it's that particular NIC, I would think.
> 3) If that doesn't work, change patch cables.
> 4) If his computer gets this far on the list, then try fixing his port
> connection speed at 100MBps Full Duplex and keep trying it.
>
> We are using Foundry EIF4802CF switches here and have had issues with some
> people having complete intermitten network connectivity loss.  The NIC
> drivers is the first thing to try and then we will try fixing the speed.
> Interestingly enough, it helps in many cases.  Leaving the equipment at
> AutoDetect generates more traffic anyway, so I'm told, because it rechecks
> what speed to run at every so often (few secs?).
> Upgrading the Switch's operating system also can make a difference.  It
> is one of the solutions we've been implementing.
>
> /Chris
>
>
>
> Glenn Meadows wrote:
>> His connection is solid to the network, nothing else goes away.
>>
>> The mail server is in a DMZ off of our firewall, and everyone goes
>> through the same connection to get there, both internal, and external
>> when using the VPN, or the public mail address.  What's strange, is that
>> nobody else is having connection problems to the server, just him.  There
>> are about 30 of us "hitting" the mail server, and it's
internally on a
>> 100mb network, even through the firewall.
>>
>> Since it happens from any location he connects through,  (home, hotel, NY
>> office, Nashville office), I doubt it's a connection issue, unless it's
>> the Ethernet in his laptop going funky.
>>
>> I think I'll turn on the systray indicator, and see if the network
>> disconnected warning pops up at times.  He's got a Dell Latitude 600 (I
>> think that's the model number), and uses docking stations at all 3
>> locations.  Each of the Dell Docks has a NIC built in to the dock, and
>> it's not a port replicaiton, because it's a totally separate connection
>> number, depending on if he's got the network cable plugged directly into
>> the laptop, or into the dock.  First time he used the dock, it did the
>> "New Hardware Detected" wizard.  Here in Nashville, he's
got the big
>> dock, that includes a SCSI controller, as well as 2 extra PCI slots in
>> it, while the one at home and in NY is the small doc, that just has the
>> same connections that are on the laptop.  Here, we hooked up a high speed
>> SCSI scanner to replace the HP all in one gizmo, as well as a USB2 PCI
>> card, so he can have his iPod connected and load music at the higher
>> speed.  The laptop comes with a USB 1 port.  Nice Docks.  Bought them on
>> eBay for about 25.00 each, list new is hundreds of dollars. .
>>

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