Date: Thu, 09 Dec 2004 00:41:32 -0400
From: HECTOR SANTOS
To: CHRIS COSTAKIS
Subject: Re: Problems noticed with wcReports
Newsgroups: win.server.wcreports
Message-ID: 
References:  
X-WcMsg-Attr: Rcvd
X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
Lines: 69

What version do you have?

 wrote in message news:1102570042.37.0{at}winserver.com...
> Hi Hector,
>
> I've just recently begun really using wcReports on my system and I've
noticed
> some odd things about it.  I'm not sure if it's something on my end, but
I've
> checked everything over pretty well and I'm not seeing what could cause
these.
>
> 1.  I have one file directory with no files in it at this time.  I've
noticed
> that the info screen shows 2 total file areas with 1 active file area.
I'm
> not sure about the difference between total file areas and active file
> areas, but I do only have one file area.  The counts for the message
> areas are correct and both total and active numbers match.

What you can do is:

1) shutdown wildcat

2) delete data\files.tot

3) Run WCREPAIR

4) Restart Wildcat

This will update the files.tot which sometimes can go incorrect in keeping
totals usually because some people will manually delete files, etc.

> 2.  If I try to do a list on a file directory with no files, the cursor
> changes to an hourglass until I close that screen, although the
application
> remains responsive.

I can't repeat this in the current release. Did not test older versions.

> 3.  When running statistics reports, I noticed that calls during the 10 PM
> hour are listed as calls during the 4 PM hour.  I did check the template
> and it appears fine.  Oddly enough, the hours are being reported as 6
> hours behind the hour that it really is.  My timezone is Central
> (GMT-6).  I don't know if it's a coincidence or not.

Most likely is.  I'll check to see if there are some issues here.

> 4.  Again, in the statistics report, the percentages of callers using
certain
> protocols is correct the first time a report is run after the history file
is
> deleted.  When that report is run again, the numbers become incorrect
> and add up to much more than 100%.  It's like there is a calculation
> problem.  I don't notice the problem with any other user fields besides
> protocol.

What protocols do you have in your access profiles?  Are they turn on for
all?  Partial?

> Just wanted to bring these to your attention, in case there are errors in
the
> program that can be fixed.
>
> Thanks!

Thanks for the report.

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