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echo: nthelp
to: Rich Gauszka
from: Geo
date: 2005-04-23 18:12:36
subject: Re: Trend Micro Security Suite 2005 update F..ks up XP SP2 PCs

From: "Geo" 

One of the guys from trend was on the security list apologizing to folks on
behalf of trend.

Geo.

"Rich Gauszka"  wrote in message
news:426a774c{at}w3.nls.net...
> Looks like Trend Micro didn't test their updates last night. I got burned
on
> the one PC that was running the software. The System process was at 100%
and
> stayed there on startup making for a very unusable PC. Unfortunately I
> didn't find out about trend Micro's solution till i went through  the
trial
> and error process of Safe Mode - Disable drivers - reboot
>
> -----------------------------------------------------
>
>       Windows XP Service Pack 2 machines with critical patches and
PC-cillin
> Internet Security 2005 starts to experience high CPU utilization after
> updating to Pattern 594
>
>
>
>       Product:   PC-cillin Internet Security
>
>       Version:   2005
>
>       Solution ID:   24264
>
>       Created:   4/22/2005 6:23:14 PM
>
>
>
>       Problem:
>
>       Solution:   To resolve the issue:
>
>
>         1.. Start the machine in safe mode:
>
>
>           1.. If the computer is running, shut down Windows, and then turn
> off the power.
>
>
>           2.. Wait 30 seconds, and then turn the computer on.
>
>
>           3.. Start entering the F8 key. The Windows Advanced Options Menu
> appears.
>
>           Note: If the Keyboard Error message appears, restart the
computer
> and try again.
>
>
>           4.. Select the Safe mode option.
>
>
>           5.. Press Enter. The computer will then begin to start in Safe
> mode.
>
>
>         2.. Go to the c:\program files\trend micro\Internet Security 2005
> directory then delete lpt$vpn.593 and/or lpt$vpn.594.
>
>
>         3.. Restart the computer. After restarting, open PC-cillin and
> perform an update by clicking Update Components.
>
>         In case you are unable to update properly, a manual update can be
> performed. Refer to Solution 21946.
>
>
>
>

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