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echo: nthelp
to: Rich Gauszka
from: Mike `/m`
date: 2005-04-23 13:01:20
subject: Re: Trend Micro Security Suite 2005 update F..ks up XP SP2 PCs

From: Mike '/m' 


I hate auto-updates, I hate auto-updates, I hate auto-updates...


On Sat, 23 Apr 2005 12:29:46 -0400, "Rich Gauszka"
 wrote:

>Looks like Trend Micro didn't test their updates last night. I got burned on
>the one PC that was running the software. The System process was at 100% and
>stayed there on startup making for a very unusable PC. Unfortunately I
>didn't find out about trend Micro's solution till i went through  the trial
>and error process of Safe Mode - Disable drivers - reboot
>
>-----------------------------------------------------
>
>      Windows XP Service Pack 2 machines with critical patches and PC-cillin
>Internet Security 2005 starts to experience high CPU utilization after
>updating to Pattern 594
>
>
>
>      Product:   PC-cillin Internet Security
>
>      Version:   2005
>
>      Solution ID:   24264
>
>      Created:   4/22/2005 6:23:14 PM
>
>
>
>      Problem:
>
>      Solution:   To resolve the issue:
>
>
>        1.. Start the machine in safe mode:
>
>
>          1.. If the computer is running, shut down Windows, and then turn
>off the power.
>
>
>          2.. Wait 30 seconds, and then turn the computer on.
>
>
>          3.. Start entering the F8 key. The Windows Advanced Options Menu
>appears.
>
>          Note: If the Keyboard Error message appears, restart the computer
>and try again.
>
>
>          4.. Select the Safe mode option.
>
>
>          5.. Press Enter. The computer will then begin to start in Safe
>mode.
>
>
>        2.. Go to the c:\program files\trend micro\Internet Security 2005
>directory then delete lpt$vpn.593 and/or lpt$vpn.594.
>
>
>        3.. Restart the computer. After restarting, open PC-cillin and
>perform an update by clicking Update Components.
>
>        In case you are unable to update properly, a manual update can be
>performed. Refer to Solution 21946.
>
>

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