From: Ellen K. 

Except if your manager has a different idea about how you should serve them.

On Sun, 29 May 2005 03:24:52 -0400, "Tony Ingenoso"
 wrote in message :

>Its just the difference between big "C" and little "c".
>
>If the prime consumer of your product is another internal department,
>they're still your customer and concerned about the same things external
>paying customers are.  Product quality, timeliness, responsivness to design
>changes/requests, support, cost(when internal funds transfers are involved),
>etc.
>
>"Ellen K."  wrote in message
>news:btmi91h3ics7358dl10hdnb9niluj930hk{at}4ax.com...
>> When an employee in the past I always considered my employer to be my
>> customer, but I have recently realized that that was because except for
>> Kaiser I always reported directly to the top person.  In a hierachical
>> setup where one has a "manager", it's hard to feel like
a consultant
>> serving a customer any more.
>>

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